Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benjamin A. Adjei

Plainfield

Summary

Cybersecurity professional with proven track record of safeguarding critical information systems and reducing potential threats. Reliable and adaptable, with specialized skills in vulnerability assessment, and compliance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sr. Cybersecurity Analyst

Ascension Health Ministry
01.2020 - Current
  • Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
  • Conducted security audits to identify vulnerabilities.
  • Improved incident response times by developing and maintaining cybersecurity playbooks for common attack scenarios.
  • Performed regular reviews of user access rights, minimizing the risk posed by insider threats or compromised accounts.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Optimized security monitoring processes by implementing automated tools for real-time threat detection and analysis.
  • Ensured compliance with industry regulations by performing comprehensive audits on existing security policies and procedures.
  • Enhanced network security by implementing advanced threat detection and prevention systems.
  • Enhanced network security by implementing robust intrusion detection systems and conducting regular vulnerability assessments.
  • Reduced false positive alerts in security monitoring systems by fine-tuning detection parameters, enhancing operational efficiency.
  • Conducted regular security risk assessments, enabling proactive identification and mitigation of potential threats.
  • Recommend improvements in security systems and procedures.

Help Desk Analyst

Edward Hospital
03.2012 - Current
  • Helping users regarding computer software and hardware problems; consults with Information System Support staff to determine if higher level support is needed and takes appropriate action to dispatch support.
  • Manages incoming user requests, utilizing help desk tracking software. Provides end-users with professional, courteous, timely and efficient customer service support, utilizing over the phone and remote communication technologies to service the end user.
  • Analyze client requirements and recommends appropriate hardware and software standard solutions to optimize workflow and efficiency.
  • Resolving user issues in Meditech, Allscripts, MedOnc, PACs, Epic
  • Configuring, installing, and troubleshooting Windows 10.
  • Supporting office productivity applications, including Microsoft Office 2019, Office 365, Adobe Acrobat and Internet Edge and Google Chrome.
  • PC hardware configuration and troubleshooting.
  • Configuring Networking protocols: TCP/IP, DNS, DHCP, File & Print services in Microsoft networking.
  • Troubleshooting and supporting scanners on virtual machines throughout the Hospital.

Solution Development Analyst

Amita Health
02.2018 - 03.2020
  • Works directly with users in defining new application requirements and resolving project issues. Responds to user problems, explains new technologies, and presents deliverables. Learns to build productive networks with internal and external customers and vendor community.
  • Participates in project design, contributing technical insights and ideas. Helps formulate project scope and objectives. Demonstrates a solid understanding of the fundamentals of requirement specification, design, coding, and testing of information systems.
  • Analyzes a chain of events and applies technical knowledge following established procedures and/or detailed specifications. Troubleshoots most applications problems independently. Tests, implements, documents and maintains system components based on specifications. Modifies tests and troubleshoots existing tools and utilities.
  • Writes basic documentation of a new or proposed system. Contributes to project plans, RFP's and RFI's. Shares knowledge effectively within the work team.
  • Works with department application owners to provide support for break fix, workflow optimization and application enhancements.
  • Tests, implements, documents, and maintains system components based on specifications.

Client Field Services Tech Sr. Analyst for Amita Health

NTT DATA Services
01.2017 - 02.2018
  • Image and configure Windows-based laptops and desktop in domain environment.
  • Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
  • Providing Level 1 / Level 2 PC-based IT support for employees of hospital and local surrounding medical offices.
  • Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations.
  • Strives to meet all Client ALS & Customer Satisfaction Goals

End-User Computing Specialist

Adventist Health System
12.2014 - 01.2017
  • Responsible for supporting day to day End User Computing issues and providing accurate and timely support services for end user devices.
  • Providing remote PC support and troubleshooting (on AHS-owned equipment.)
  • Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications. This includes installation and relocation of devices, as required.
  • Assists in the evaluation of new personnel, end-user computing packages and devices, as well as in the implementation and testing of prototypes. Consults with team lead, management, and/or staff regarding end-user equipment problems or malfunctions and recommends solutions.
  • Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems. Perform network data or voice cable drops, where required.
  • Installing, Implementing and managing network printing, (Setting up Printer Pool, priority between Printers)
  • Provides on-call coverage, as required, including weekend and/or off-hours support. Maintain on-call schedule rotation for local EUC staff, where applicable.
  • Responsible for granting access to network resources for new and existing employees after receiving and verifying Security Request Forms (SRF) from Managers and Directors.
  • Member of Athena device and equipment roll out and support.

System Administrator (Contract)

US Gear Company
10.2011 - 05.2012
  • Install and configure Windows-based workstation/laptops/desktop in imaged environment.
  • Support, monitor, test, and troubleshoot a variety of hardware and software problems.
  • Analyze client requirements and recommends appropriate hardware and software standard solutions to optimize workflow and efficiency.
  • Help resolve CARD ACCESS and VOIP phone (ShoreTel) systems issues.
  • Administrate preventive maintenance program to keep Servers, PC/Printer equipment in working conditions.
  • Perform LAN management services including user account creation/modification of user profiles.

Systems Specialist II

United States Gypsum Company
02.2003 - 05.2011
  • Part of a team providing legacy network support of over 300 servers with 6500 network users in the United States, Canada, and Europe.
  • Provided Tier 2-3 support for all clients.
  • Performed routine maintenance on Exchange Servers.
  • Creating new mailboxes, distribution list and public folders on Exchange Servers and mailbox migration.
  • Built and supported Windows NT and 2003/2008 Servers including Novell Server administrative.
  • Responsible for backups of local and remote sites using Netbackup and Veritas Backup Exec and media rotation.
  • Supported Remote Access Servers and Checkpoint VPN client software, resetting pins and passcodes.
  • Handled tickets using Tivoli, Clarity, Cosima and Remedy.
  • Installed, Upgraded, migrated and configured Windows 7 clients. (File access, printers, network connectivity and securing Windows 7 Desktops).
  • Used SCCM, Hyper V and Rapid Development Software tools.

Help Desk Support

Greenburgh School District
02.2001 - 10.2002
  • Diagnosed and troubleshoot system hardware and software problems throughout the district.
  • Installed and configured Windows 2000 Professional and Server operating systems.
  • Created and administered local, domain user and group accounts.
  • Implemented, managed, and audited network printing.
  • Installed and Configured Macintosh for network security.
  • Configured routers and switches (Static and dynamic IP routing)
  • Used Symantec Ghost Corporate Edition, to remotely clone Windows NT or 2000 workstations. (Unicast, Multicast and Subnet Targeted broadcast).
  • Deployed Windows 2000 (Analysis, Design, Testing and Production)
  • Backed-up Servers, ran Norton anti-virus software, maintained tape library and performed systems Recovery.
  • Supported and assisted Staff, Faculty and Students

Computer Operator

Telstar International Inc
03.2000 - 06.2001
  • Performed routine tasks to maintain computer equipment and their peripherals.
  • Observed peripheral equipment and error messages displayed on monitor of terminal to detect faulty output.
  • Or machine stoppage.
  • Backed up and monitored Servers, Data and voice systems, and executed print jobs.
  • Loaded peripheral equipments such as tapes and printer paper for operating runs.

Education

Bachelor of Science - Computer information technology and business

Southern New Hampshire University
Manchester, NH
06-2017

Master of Science - Cybersecurity

Wilmington University
New Castle, DE
01-2021

Skills

  • Perform comprehensive Third Party Risk Assessments, including vendor due diligence, process security risk assessments, and maintaining the risk register
  • Provide regular reports to senior management on GRC activities, risk status, and compliance metrics
  • Strong work ethic with proven ability to learn quickly, prioritize work, and manage complex deliverables to completion under established deadlines
  • Identifying and assessing corresponding controls to determine the strength of the control environment
  • Developing and maintaining comprehensive inventories of risks and controls to facilitate effective risk management and control optimization
  • Performing Technology assessment of third party solutions and documenting risk and non compliance of organizational policies
  • Establishing and managing governance structures, risk management strategies, and compliance programs
  • Stay up-to-date with relevant regulatory requirements and industry best practices related to IT risk management
  • Collaborating with cross-functional teams to develop and implement risk mitigation strategies and controls
  • Providing guidance and support to project teams to ensure that security controls are effectively implemented

Certification

  • CompTIA A+, N+ and Project +
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Microsoft Certified System Administrator (MCSA)

Timeline

Sr. Cybersecurity Analyst

Ascension Health Ministry
01.2020 - Current

Solution Development Analyst

Amita Health
02.2018 - 03.2020

Client Field Services Tech Sr. Analyst for Amita Health

NTT DATA Services
01.2017 - 02.2018

End-User Computing Specialist

Adventist Health System
12.2014 - 01.2017

Help Desk Analyst

Edward Hospital
03.2012 - Current

System Administrator (Contract)

US Gear Company
10.2011 - 05.2012

Systems Specialist II

United States Gypsum Company
02.2003 - 05.2011

Help Desk Support

Greenburgh School District
02.2001 - 10.2002

Computer Operator

Telstar International Inc
03.2000 - 06.2001

Bachelor of Science - Computer information technology and business

Southern New Hampshire University

Master of Science - Cybersecurity

Wilmington University

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Benjamin A. Adjei