Benell S. Odisho
Des Plaines
Summary
Personal Banker and Bachelor of Science in Business Marketing graduate. Experienced in enhancing customer satisfaction and retention through tailored solutions and strategic relationship management. Skilled in leveraging customer insights, active listening, and problem-solving to drive results. Eager to apply marketing knowledge and a dynamic approach to building impactful campaigns and fostering client engagement in a marketing-focused role.
Overview
4
4
years of professional experience
Work History
Treasurer
Assyrian Church of the East Youth Association
Glenview
01.2024 - Current
- Manage financial records, budgeting, and expense tracking to ensure transparency and fiscal responsibility.
- Oversee fundraising efforts, allocating funds efficiently for events, programs, and community initiatives.
- Prepare financial reports and present budget updates to the leadership team.
- Ensure compliance with financial policies and best practices while maintaining accurate documentation.
- Collaborate with the executive team to develop strategic financial plans and optimize resource allocation.
Personal Banker
Fifth Third Bank
Des Plaines
11.2023 - Current
- Assist clients with banking services, enhancing customer satisfaction and retention.
- Facilitate account openings, achieving high customer onboarding rates.
- Identify customer needs, providing tailored financial solutions.
- Resolve client issues efficiently, improving service quality.
- Promote bank products, contributing to branch sales targets.
- Finding consumer lending needs and picking out the best suited products.
Social Media Coordinator
Assyrian Church of the East Youth Association
Glenview
01.2022 - 01.2024
- Developed and executed a social media strategy to promote youth group activities and events.
- Created engaging, relevant, and visually appealing content for platforms like Instagram, and Facebook.
- Managed the posting schedule to ensure consistent communication with the youth group community.
- Collaborated with youth leaders to highlight key messages, themes, and announcements.
- Stayed updated on social media trends to enhance the group's online presence.
- Captured photos and videos during events to showcase the group's activities and mission.
Customer Service Representative
Fifth Third Bank
Northbrook
01.2022 - 11.2023
- Addressed customer needs, resolved issues, and maintained satisfaction with strategic solutions.
- Supported internal and external customers, ensuring efficient service and accurate information.
- Handled cash transactions with precision, maintaining focus and accuracy.
- Cultivated empathetic client relationships, consistently surpassing service standards.
- Updated and managed customer records, ensuring data accuracy and reliability.
Sales Associate
The North Face
Skokie
09.2021 - 12.2021
- Built customer loyalty through engaging interactions, boosting repeat visits.
- Assisted in locating products, enhancing customer satisfaction and sales.
- Created welcoming first impressions, fostering a positive shopping experience.
- Collaborated on product displays, improving visual appeal and sales potential.
Education
Bachelor of Science - Business Marketing
North Park University
Chicago, IL05.2025
High School Diploma -
Maine East High School
Park Ridge, IL05.2021
Skills
- Customer Relationship Management
- Brand Promotion
- Computer Proficiency
- Social Media Strategy
- Content Creation
- Strategic Communication
- Market Research & Customer Insights
- Campaign Support & Execution
- Event Planning & Coordination
- Marketing Analytics
- Team Collaboration
- Creative Problem-Solving
- Microsoft Office
- Bilingual Communication (Assyrian & English)
Timeline
Treasurer
Assyrian Church of the East Youth Association
01.2024 - Current
Personal Banker
Fifth Third Bank
11.2023 - Current
Social Media Coordinator
Assyrian Church of the East Youth Association
01.2022 - 01.2024
Customer Service Representative
Fifth Third Bank
01.2022 - 11.2023
Sales Associate
The North Face
09.2021 - 12.2021
Bachelor of Science - Business Marketing
North Park University
High School Diploma -
Maine East High School