Ben Tshuva
Yavne
Summary
Experienced Bar Manager with a track record of overcoming challenges and streamlining operations. Skilled in turning around struggling establishments, I am a motivated leader and problem solver. With a keen eye for detail and a strong focus on customer satisfaction, I consistently deliver exceptional results. My effective team management and innovative strategies have led to increased profitability and improved performance.
Overview
8
8
years of professional experience
Work History
Bar Manager & Nightlife Director
Uma Nota Manila
10.2023 - 12.2024
- Opened one of the biggest restaurants and nightclubs in Manila and designed its entire drinks menus including wines, spirits, cocktails, soft drinks and N\A mocktails.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Dealt with high-end liquor brands such as Diageo and Moet Hennessy.
Bar Manager
Cramim Chef's Restaurant
04.2022 - 08.2023
- Led a team of bartenders, servers, and support staff, ensuring excellent customer service and efficient bar operations
- Developed and implemented beverage menus, specializing in cocktails, wines, beer, and coffee, resulting in increased sales and customer satisfaction
- Managed inventory, orders, and vendor relationships to maintain adequate stock levels and reduce waste
- Organized and promoted special events, increasing customer traffic and revenue
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Bar Manager
BBB
06.2021 - 04.2022
- Demonstrated expertise in crafting a wide range of cocktails, ensuring high-quality and consistent beverages
- Provided exceptional customer service, addressing customer inquiries and ensuring a positive experience
- Maintained cleanliness and organization of the bar area, complying with health and safety regulations
- Contributed to the creation of seasonal cocktail menus and participated in training sessions for new bartenders
Bar Manager
Cafe Lyon
10.2020 - 05.2021
- Specialized in crafting coffee and cocktails
- Provided excellent customer service and created a welcoming atmosphere
- Gained expertise in mixology and bartending techniques
- Promoted to Bar Manager after 3 months.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Implemented drink prep procedures, significantly reducing wasted stock.
Logistics Manager
Novus LTD
09.2019 - 09.2020
- Directed shipping and receiving of wide range of products daily.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Improved inventory accuracy by developing and implementing enhanced control systems using SAP software.
- Monitored logistics performance and identified improvement opportunities.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Shooting Instructor
IDF
11.2016 - 08.2019
- Trained new recruits in gun basics, shooting proficiency, advanced combat shooting, close quarters combat shooting, and long-range marksmanship
- Applied various teaching aids to minimize learning gaps and instruct and motivate recruits.
- Tracked recruit progress, frequently checking in with struggling recruits and identifying root causes of problems.
Education
High School Diploma -
Ginsburg Ha'alon High School
Yavne, Israel06-2016
Skills
- FOH operations oversight
- Staff scheduling
- Guest interaction
- Team leadership
- Hospitality and accommodation
- Strategic planning
- Inventory control
- Wine and liquor expertise
- Financial reporting
- Cost control
- Performance monitoring
- Event coordination
- Budget management
Languages
Hebrew
Native language
English
Proficient
C2
Timeline
Bar Manager & Nightlife Director
Uma Nota Manila
10.2023 - 12.2024
Bar Manager
Cramim Chef's Restaurant
04.2022 - 08.2023
Bar Manager
BBB
06.2021 - 04.2022
Bar Manager
Cafe Lyon
10.2020 - 05.2021
Logistics Manager
Novus LTD
09.2019 - 09.2020
Shooting Instructor
IDF
11.2016 - 08.2019
High School Diploma -
Ginsburg Ha'alon High School
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