Ben Linik
Customer Focus Vision
Ramat HaSharon
Summary
Results-driven leader with a strategic vision, excelling in customer service and team leadership. Proven track record in optimizing sales cycles and empowering Customer Success teams. Skilled in, product management, Jira, Confluence, Waterfall, Agile, QA testing, HTML, CSS and Salesforce analysis.
Overview
11
11
years of professional experience
Work History
Business Unit Manager
BIScience
01.2021 - 01.2023
- Led revenue growth through strategic planning and effective team management
- Oversaw budget planning, defined KPIs, and achieved annual goals.
- Trained team leaders, structured the unit, and managed the service ecosystem.
Director of Customer Success
BIScience
01.2018 - 01.2021
- Recruited and trained a high-performing customer success team.
- Established targets, designed roadmaps, and implemented online payment processors.
- Managed Salesforce reports and projects for Geosurf product development.
Senior Customer Success Manager
01.2018 - 12.2018
- Managed strategic clients, achieved upselling, and analyzed customer data for insights.
Technical Account Manager
MCE Systems
01.2016 - 01.2018
- Managed customer relationships and led support team training.
- Oversaw significant implementation projects for the MCE System in America.
Business Development
Hola Networks
01.2015 - 01.2016
- Developed and maintained a healthy pipeline.
- Led presale and sales processes, selling VPN proxy services globally.
Account Manager
Vedan Conferencing
01.2013 - 01.2014
- Managed long-term relationships with 600+ customers.
- Sold Polycom and Cisco conferencing solutions, creating new business opportunities.
B2B Relation and Marketing Intern
Methoda
01.2012 - 01.2013
- Conducted market research, led lead creation, and participated in selling procedures.
Education
BA - Business and Marketing
Ruppin
Mediation Course - undefined
Goma Gavim
NLP Practitioner - undefined
Shahar Cohen
Telemarketing Course - undefined
Yoel Geva
Recommendations
Available upon request.
Timeline
Business Unit Manager
BIScience
01.2021 - 01.2023
Director of Customer Success
BIScience
01.2018 - 01.2021
Senior Customer Success Manager
01.2018 - 12.2018
Technical Account Manager
MCE Systems
01.2016 - 01.2018
Business Development
Hola Networks
01.2015 - 01.2016
Account Manager
Vedan Conferencing
01.2013 - 01.2014
B2B Relation and Marketing Intern
Methoda
01.2012 - 01.2013
Mediation Course - undefined
Goma Gavim
NLP Practitioner - undefined
Shahar Cohen
Telemarketing Course - undefined
Yoel Geva
BA - Business and Marketing
Ruppin
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