Ben Kates
River Grove
Summary
Dedicated and naturally curious aviation enthusiast with extensive experience in airport operations, security screening, customs and immigration processes, and passenger services. FIS clearance holder with a strong sense of community, demonstrated through volunteer work and leadership activities. Winner of Prospect's 2021 National Award for Safety & Security. Open to opportunities across airport operations and security sectors.
Overview
9
9
years of professional experience
Work History
Security Professional
Prospect Of Tampa
03.2019 - Current
- Winner of Prospect's 2021 National Award for Safety & Security.
- Perfect record passing TSA spot inspections.
- Hold FIS clearance for customs and immigration areas
- Recorded incident reports with detailed accounts of occurrences.
- Screen cleaning crews, caterers, and contractors on the ramp and AOA.
- Conduct interior inspections of aircraft during international flight turnovers.
Passenger Service Attendant
Prospect Of Tampa
04.2018 - 05.2025
- Hold FIS clearance for customs and immigration areas.
- Transport/assist wheelchair-bound passengers between terminals, gates and ground transport.
- Mentor and train new employees in passenger services operations.
- Maintained up-to-date knowledge of airline policies/procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and problem-solving techniques.
Passenger Service Attendant
Prospect Air Services, Inc, O'Hare Airport
11.2017 - 03.2018
- Operated within FIS-secured environments.
- Assisted international, non-English-speaking wheelchair-bound travelers through immigration, customs and baggage claim.
- Facilitated passenger connections to family members or connecting flights across terminals.
Volunteer
Travelers Aid International
07.2016 - 03.2018
- Volunteered 485 hours assisting at-risk travelers at airport information desks.
- Participated in charity events, achieving top-five fundraising totals among thousands of participants.
- Worked under security clearance in high-traffic travel environments
Passenger Services Attendant
Prospect Air Services
11.2017 - 03.2018
- Operated within FIS-secured environments.
- Assisted international, non-English-speaking wheelchair-bound travelers through immigration, customs and baggage claim.
- Facilitated passenger connections to family members or connecting flights across terminals.
Education
Lyons Township High School District 204
La Grange, IL06-2017
Skills
- Airport Security Screening
- Customs and Immigration Regulations
- Passenger Assistance and Services
- Safety Compliance
- Risk Assessment
- Safety and Security Regulations
- Safety and Security Procedures
- Aviation Operations
Additional Volunteer Work
- Instructor at Lions Taekwondo | March 2014 - February 2018
- Earned black belt and instructed younger students in forms, sparring, and safety techniques.
- Promoted discipline, respect, and technical proficiency among students.
Timeline
Security Professional
Prospect Of Tampa
03.2019 - Current
Passenger Service Attendant
Prospect Of Tampa
04.2018 - 05.2025
Passenger Service Attendant
Prospect Air Services, Inc, O'Hare Airport
11.2017 - 03.2018
Passenger Services Attendant
Prospect Air Services
11.2017 - 03.2018
Volunteer
Travelers Aid International
07.2016 - 03.2018
Lyons Township High School District 204
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