Ben Hokanson
Shorewood
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments, including Amazon and Olive Garden. Proven ability to excel in material handling, heavy lifting, and collaborative team settings while upholding high standards of safety, efficiency, and order accuracy. Recognized for delivering exceptional customer service, adaptability, and strong communication skills that foster positive interactions. Reliable and hardworking individual with a proactive attitude, efficient at managing multiple tasks and effectively responding to evolving demands.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
Bloomington, IL
08.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Delivered food and beverages efficiently, ensuring accuracy and presentation standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Managed multiple tables simultaneously while maintaining high-quality service expectations.
- Resolved conflicts and complaints effectively, contributing to positive guest satisfaction ratings.
Warehouse Associate
Amazon
Channahon, IL
10.2021 - Current
- Consistently lifted materials weighing as much as 75 pounds.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Education
Bachelor of Science - Physical Therapy
Illinois State University
Normal, IL05-2026
Associate of Science - Physical Therapy
Joliet Junior College
Joliet, IL05-2024
Skills
- Material Handling
- Shipping and receiving
- Heavy Lifting
- Warehouse environment safety
- Materials handling and transport
- Exceptional customer service
- Guest engagement
- Team collaboration
- Task prioritization
- Sorting and Labeling
- Strong work ethic
Timeline
Server
Olive Garden
08.2025 - Current
Warehouse Associate
Amazon
10.2021 - Current
Bachelor of Science - Physical Therapy
Illinois State University
Associate of Science - Physical Therapy
Joliet Junior College