Belinda Johnson
Chicago
Summary
Experienced in providing concierge services, demonstrating strong guest relations skills through effective issue resolution and personalized service. Successfully coordinated transportation and activity arrangements, ensuring guests experienced seamless and memorable stays. Maintained high standards of cleanliness and organization in work areas, adhering to safety and hygiene regulations while contributing to operational efficiency. Proven ability to manage guest check-in and check-out processes, enhancing overall satisfaction with streamlined front desk operations.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Cook
TNT Rooftop
Chicago
12.2023 - 01.2026
- Prepared and presented diverse menu items in a timely manner, ensuring high-quality standards and customer satisfaction.
- Maintained cleanliness and organization of kitchen equipment and work areas, adhering to safety and hygiene regulations.
- Assisted in inventory management by restocking supplies and monitoring freshness, minimizing food waste and maximizing efficiency.
Concierge
Embassy Suites
Chicago
05.2024 - 12.2025
- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues, enhancing the overall experience.
- Coordinated transportation and activity arrangements for guests, ensuring seamless and memorable experiences during their stay.
- Managed guest check-in and check-out processes efficiently, contributing to a streamlined front desk operation and satisfaction.
General Manager
SuiteLyfe
Chicago
12.2019 - 11.2023
- Streamlined operational processes, enhancing team productivity and ensuring timely project completion within budget constraints.
- Developed and implemented staff training programs, improving employee performance and fostering a collaborative work environment.
- Managed vendor relationships, negotiating contracts that resulted in cost savings and improved service delivery standards.
Receptionist
GLO Academy
Chicago
11.2016 - 08.2019
- Managed front desk operations, greeting visitors and ensuring a welcoming environment that enhanced client experience.
- Coordinated appointment scheduling and maintained calendars to optimize time management for staff and clients.
- Assisted in the development and implementation of office procedures, improving workflow efficiency and communication.
Education
New River Community College
Dublin, Virginia, VA 09.2005 - 05.2006
Skills
- Guest relations
- Concierge services
- Transportation coordination
- Issue resolution
Timeline
Concierge
Embassy Suites
05.2024 - 12.2025
Cook
TNT Rooftop
12.2023 - 01.2026
General Manager
SuiteLyfe
12.2019 - 11.2023
Receptionist
GLO Academy
11.2016 - 08.2019
New River Community College
09.2005 - 05.2006