Belen Salazar
Elgin
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Consumer Financial Services
Elgin, IL
10.2023 - Current
- Trained new team members on best practices and company policies, fostering a knowledgeable workforce.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer transactions with accuracy and efficiency to ensure seamless service delivery.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Clerical Mailroom Processor
JP Morgan Chase
Elgin, IL
05.2022 - 09.2023
- Ensured compliance with all applicable regulations, laws, and guidelines.
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Processed documents to maintain records and files.
- Process high-volume error free data on a consistent basis.
- Quality checked every application per customer instruction.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
Customer Account Representative
Honda Financial Services
Elgin, IL
08.2021 - 12.2021
- Resolved billing disputes with customers.
- Provided excellent customer services by responding promptly to telephone calls and emails.
- Offered assistance in resolving any issues related to customer accounts.
- Maintained accurate and complete records on past due accounts and collection actions.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
Teller
West Suburban Currency Exchange
Elgin, IL
08.2015 - 12.2019
- Verified customers’ identification to ensure compliance with laws and regulations.
- Balanced cash drawers daily.
- Processed wire transfers for customers both domestically and internationally.
- Maintained confidentiality of all customer records and information according to company policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Trained employees in cash drawer operation.
- Balanced daily cash deposits and vault inventory with zero error rate.
Education
High School Diploma -
Elgin High School
05.2015
Skills
- Positive and Professional
- Bilingual
- Verbal & Written Communication
- Time management
- Multitasking
- Fast Learner
- Critical thinking
- Computer proficiency
- Customer service
- Active listening
Languages
Spanish: Native/Bilingual
Timeline
Customer Service Representative
Consumer Financial Services
10.2023 - Current
Clerical Mailroom Processor
JP Morgan Chase
05.2022 - 09.2023
Customer Account Representative
Honda Financial Services
08.2021 - 12.2021
Teller
West Suburban Currency Exchange
08.2015 - 12.2019
High School Diploma -
Elgin High School