Becky Hungerford
Chicago
Summary
Results-oriented hospitality manager specializing in client relationship management and technical support. Expertise in enhancing customer satisfaction through clear communication and high-level product knowledge. Consistently achieves high levels of client retention and loyalty.
Overview
8
8
years of professional experience
Work History
Hospitality Manager
Tock
Chicago
02.2021 - Current
- Managed client inquiries, providing timely support for product-related issues through multiple communication channels.
- Resolved client issues and escalations using effective problem-solving and empathetic communication.
- Partnered with cross-functional teams to improve client communication strategies.
- Coordinated technical investigations and feedback with internal teams through Jira
- Assisted with training, onboarding, and mentoring new team members
Account Specialist
Belmont Partners, Inc
Northbrook
09.2017 - 02.2021
- Served as liaison among customers, vendor clients, and sales team to facilitate communication and address needs.
- Oversaw order entry, tracking, and verification for hundreds of purchase orders weekly to ensure accuracy and timely processing.
- Managed vendor accruals through scheduling demos, tracking spending, and reporting back to the customer and vendor clients.
- Delivered customer support by addressing inquiries and resolving issues to enhance satisfaction.
Education
Bachelor of Arts - History
University of Denver
Denver, CO06-2017
Skills
- Client relationship management
- Training and onboarding
- Cross-functional collaboration
- Issue resolution
- Data analysis
- Technical investigation
Timeline
Hospitality Manager
Tock
02.2021 - Current
Account Specialist
Belmont Partners, Inc
09.2017 - 02.2021
Bachelor of Arts - History
University of Denver