Becky Hefter
Tel Aviv
Summary
Experienced and results driven leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Head of Account Management
Jitjatjo
11.2023 - 07.2024
- Led Account Management team to enhance client relationships and revenue growth
- Developed strategic account plans based on data insights and market trends
- Collaborated with Sales, Product, and Operations to optimize customer success
- Managed KPIs to identify improvement areas, driving business outcomes
Senior Team Lead of Customer Success
Melio Payments
02.2021 - 08.2022
- Managed Senior Customer Success Managers (9 direct reports) overseeing 6,000 accounts
- Increased revenue by 50%, achieving 80% retention
- Developed KPIs, playbooks, and incentive programs
Area Director
WeWork
07.2015 - 06.2020
- Managed P&L for 16 NYC locations, generating $145M in yearly revenue
- Led teams to 95% occupancy, top customer retention, and high performance
- Received WeWork Excellence Award for leadership and innovation
Founder, CEO
Oolala Event & Floral Design Studio
02.2012 - 06.2015
- Created profitable event design business with successful marketing campaigns
Education
Bachelor's - Art History
CUNY Queens College
Queens, New York01.2012
Skills
- Coaching
- Data Analysis
- Team Management
- Process Optimization
- Salesforce
- Zendesk
- Looker
- Tableau
- Data-driven decision-making
- Customer Satisfaction
- Training and mentoring
- Creative solutions
Timeline
Head of Account Management
Jitjatjo
11.2023 - 07.2024
Senior Team Lead of Customer Success
Melio Payments
02.2021 - 08.2022
Area Director
WeWork
07.2015 - 06.2020
Founder, CEO
Oolala Event & Floral Design Studio
02.2012 - 06.2015
Bachelor's - Art History
CUNY Queens College
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