Becky Gilson
MONTGOMERY,IL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Manager
Pier 1 Imports Inc
Aurora, IL
02.2002 - 12.2008
- Led team in achieving sales targets through effective inventory management and customer engagement strategies.
- Developed training programs for staff, enhancing product knowledge and customer service skills.
- Conducted regular staff meetings to communicate goals, expectations, and feedback on performance outcomes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Monitored performance metrics to identify areas for improvement and implement corrective actions.
- Fostered a positive work environment by mentoring employees and promoting teamwork across departments.
- Implemented visual merchandising standards to enhance product presentation and customer experience.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented staff training programs to elevate service standards and knowledge
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles/
Assistant Manager
Pier 1 Imports Inc
Lake In The Hills, IL
02.2003 - 12.2008
- Led team in achieving sales goals through effective customer engagement strategies.
- Collaborated with cross-functional teams to execute visual merchandising strategies that increased store appeal.
- Oversaw daily operations, ensuring compliance with company policies and maintaining high standards of service quality.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Assistant to National Sales Manager
Haggerty Enterprises
Chicago, IL
02.1996 - 04.2001
- Assisted both National Sales Manager and Director of Sales
- Order entry for companies largest accounts
- Regular correspondence with sales representatives nationwide regarding customer's orders, billing and credit lines
- Regular correspondence with shipping department to expedite priority orders
- Travel to trade shows to inform, sell and present our product
Salesperson
Hobby Hill Lights
Chicago, IL
02.1996 - 04.2001
- Developed strong customer relationships through personalized service and product knowledge.
- Assisted customers in selecting appropriate lighting solutions based on their needs and preferences.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to event marketing, sales and brand promotion.
Education
High School Diploma -
Joliet Central High School
JolietHigh School Diploma -
Willowbrook High School
Villa Park05-1992
Associate of Arts -
College of Dupage
Glen Ellyn, ILBachelor of Arts -
Illinois State University
Normal, ILSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Team motivation
- Customer relations
- Time management
- Problem-solving
- Goal setting
- Task delegation
- Staff supervision
- Retail operations
- Conflict resolution
- Workload management
- Staff management
- Employee scheduling
- Team building
- Recruiting and interviewing
- Customer rapport
- Operations management
- Staff development
- Sales strategies
- Orientation and training
- Policy enforcement
- Sales growth
- Employee performance evaluation
- Employee performance evaluations
- Sales reporting
- Performance reviewing
- Multitasking and organization
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Product and service sales
- Inventory management
- Performance evaluation
- Employee engagement
- Sales monitoring
- Policy administration
- Reporting and documenting
- Team motivation techniques
- Microsoft office expertise
- Orientating and training
- Customer service and satisfaction
- Teamwork and collaboration
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Active listening
- Hiring and training
- Customer relationship management
- Staff training
- Scheduling and coordinating
- Professional and courteous
Timeline
Assistant Manager
Pier 1 Imports Inc
02.2003 - 12.2008
Manager
Pier 1 Imports Inc
02.2002 - 12.2008
Sales Assistant to National Sales Manager
Haggerty Enterprises
02.1996 - 04.2001
Salesperson
Hobby Hill Lights
02.1996 - 04.2001
High School Diploma -
Joliet Central High School
High School Diploma -
Willowbrook High School
Associate of Arts -
College of Dupage
Bachelor of Arts -
Illinois State University