Beatrice Williams
Chicago
Summary
Experienced professional with a strong background in the medical records department. Skilled in effectively representing the department by providing exceptional customer service through phone interactions and assisting clients with their requests for medical information. Adept at efficiently fulfilling these requests while maintaining strict confidentiality and adhering to any regulations. Committed to delivering high-quality service and contributing to the overall success of the team.
Overview
18
18
years of professional experience
Work History
Release of Information Specialist
MRO
06.2022 - 02.2025
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Process medical record release requests
- Organize medical records and documents
- Read and interpret medical records, forms, and authorizations
- Provide customer service
- Ensure compliance with HIPAA and company policy
- Maintain a professional office environment
Night/Weekend Corporate Staffing Coordinator
Total Nurses Network
08.2021 - 05.2022
- Enhanced patient care by coordinating nursing staff schedules and assignments to ensure optimal coverage.
- Handled day-to-day administrative tasks such as maintaining accurate records of staff hours worked, time off requests, and credentialing documentation for regulatory compliance purposes.
- Evaluated current scheduling practices regularly to identify areas for improvement or optimization based on evolving organizational needs.
- Collaborated with managers to identify and address employee relations issues.
Customer Services Representative
Harris & Harris
04.2021 - 07.2021
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Ensuring customer satisfaction and providing professional customer support
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Identifying customers financial situations and setting them up on proper payments
- Processing payments
- Navigating multiple systems and use appropriately depending on the call type
- Detailed notation records of customer interactions, transactions, comments, and complaints
- Providing feedback on the efficiency of the customer service process
- Communicating and coordinating with leadership and colleagues as necessary
- Knowing our products inside and out so that you can answer questions
Area Client Service Supervisor
CIOX Health
05.2019 - 12.2020
- Received and processed requests for patient health information in accordance with Company and Facility policies and procedures
- Strong customer service skills
- Maintained confidentiality and security with all privileged information
- Assisted with training associates in the HIM I position
- Informed senior leadership of issues, opportunities or challenges
- Maintained overall workflow
- Assisted in Onboarding new hires
- Knowledge expert for HIM staff and acts on behalf of Regional Manager as needed
- Reduced errors in record-keeping by conducting regular audits and providing staff training on best practices.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
CLIENT SERVICE REP
CIOX Health
02.2007 - 05.2019
- Data entry, retrieval of data, faxing, printing, scanning
- Responsible for helping patient retrieve the records for attorneys, insurance or personal reasons
- Responsible for helping customers get records needed, and transferring them to correct department
- Responsible for retrieving medical bills and answering questions about bills and billing for their visits and also the cost of getting the records
- Responsible for handling patients and also customer complaints and concerns
Education
Some college - Medical Assisting
Virginia College-Jackson
Jackson, MS06.2007
Skills
- Customer Support
- Customer Service
- Client Service
- Cash handling
- Front desk
- HIPAA
- Medical Records
- Medical Terminology
- EMR Systems
- Medical Office Experience
- Senior Leadership
- Epic
- Patient Care
- Microsoft Office
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Multitasking
Assessments
- Customer focus & orientation, Proficient, 03/01/21
- Customer service fit, Highly Proficient, 12/01/20
- Electronic health records: Best practices, Expert, 12/01/20
- Customer service, Highly Proficient, 03/01/21
- Electronic health records: Best practices, Highly Proficient, 03/01/21
- Filing & organization, Proficient, 05/01/21
- Cashier skills, Proficient, 05/01/21
Additional Information - Description
Reliable representative responsible for processing all release of medical records information request in an efficient manner ensuring accuracy and providing customers with the highest quality product and service in compliance with the HIPAA law.
Personal Information
Authorized To Work: US
Timeline
Release of Information Specialist
MRO
06.2022 - 02.2025
Night/Weekend Corporate Staffing Coordinator
Total Nurses Network
08.2021 - 05.2022
Customer Services Representative
Harris & Harris
04.2021 - 07.2021
Area Client Service Supervisor
CIOX Health
05.2019 - 12.2020
CLIENT SERVICE REP
CIOX Health
02.2007 - 05.2019
Some college - Medical Assisting
Virginia College-Jackson
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