Beatrice Senisais
Chicago
Summary
Highly skilled in customer service with valuable experience as a server, adept at managing high-volume work environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Server
The Wheel Restaurant
Hammond
02.2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate food and drink orders from guests.
- Delivered food and beverages promptly to tables.
- Assisted in menu knowledge and recommendations for customers.
- Resolved customer inquiries and complaints professionally and swiftly.
- Handled cash transactions and processed payments efficiently.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
Cashier
Walgreens
Whiting
03.2022 - 01.2023
- Managed cash register and maintained accurate cash handling procedures.
- Collaborated with team members to ensure smooth store operations.
- Handled customer complaints with professionalism and courtesy.
- Promoted loyalty programs to enhance customer engagement and retention.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area and store environment regularly.
- Assisted customers in locating products and answering inquiries promptly.
Education
Hammond Central HS
Hammond, INSkills
- Customer service
- Order management
- Cash handling
- Complaint resolution
- Customer engagement
- Team collaboration
- Attention to detail
- Time management
- Problem solving
- Multitasking and organization
- Calm demeanor
- Point of sale operation
- Suggestive selling
References
References available upon request.
Timeline
Server
The Wheel Restaurant
02.2023 - Current
Cashier
Walgreens
03.2022 - 01.2023
Hammond Central HS