Brandon Christopher

A personal interest in computer building and most things technology related led me to starting an I.T. career as a Help Desk Technician. Located at Chicago's Office of Emergency Communications, I provided in-person and remote assistance to both internal and external Chicago Police Department/City of Chicago employees. Overtime I was offered a Team Lead position, where I trained and supported new hires/existing technicians, and provided feedback for instructional material and knowledge bases. Shortly after, I was offered a Desktop Support Technician Role at Chicago Police Department/Public Safety Administration Headquarters.

I am now looking to further my journey in the I.T. field

Technical Experience

Active Directory:
User Account Management:
- Create, modify, and delete user accounts.
- Reset passwords and manage account lockouts.
Group Management:
- Create and manage security groups and distribution groups.
- Add and remove users from groups.
Organizational Unit Management:
- Create and manage OUs to organize and delegate administrative tasks.
- Move objects within the Active Directory hierarchy.
Basic Troubleshooting:
- Diagnose and resolve common login issues.
- Troubleshoot access and permission problems.

Computer Management:
- Join computers to the domain.
- Manage computer accounts within Active Directory.
Security Best Practices:
- Implement security best practices for Active Directory.
- Understand the importance of strong password policies.

Documentation:
- Document Active Directory configurations and changes.
- Maintain an inventory of objects and configurations.