Bayleigh Durham
Mascoutah
Summary
Motivated individual with a strong work ethic and ability to work independently as well as with a team. Strong organizational and team collaboration skills with experience in improving processes.
Overview
14
14
years of professional experience
Work History
Lead Life Set Specialist
Hoyleton Youth and Family Services
11.2023 - Current
- Assess needs of each client and recommend appropriate services.
- Visit individuals in home and attended group meetings to provide information on agency services, requirements, and procedures.
- Supported management in tasks related to file auditing, clinical note documentation, and intervention review.
- Support the Life Set team in various tasks related to case management.
- Identified community resources to support clients.
Life Set Specialist
Hoyleton Youth & Family Services
01.2022 - 11.2023
- Assessed needs of each client and recommended appropriate services and resources.
- Visit individuals in homes and attend group meetings to provide information on agency services, requirements and procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Identified community resources to support clients.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
Registered Behavior Technician
BlueSprig Pediatrics
05.2021 - 01.2022
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported client using principles of applied behavior analysis.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
Bartender
Buffalo Wild Wings
09.2019 - 03.2020
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Managing Bartender
Dew Chilli Parlor
08.2018 - 09.2019
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Server
Spring Garden Restaurant
05.2013 - 08.2019
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted and maintained relationships with regular customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Server
Round Table
09.2010 - 05.2013
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Masters of Social Work -
Saint Louis University
St Louis, MO12.2024
Bachelor of Arts - Psychology
McKendree University
Lebanon, IL12.2021
Associate of Arts -
Lincoln Land Community College
Springfield, IL12.2019
High School Diploma -
Taylorville High School
Taylorville, IL05.2010
Skills
- Organization
- Practical Learning
- Teamwork
- Reliable
- Dependable
- Management
- Clear and effective communication
- Engaging personality
- Hospitality service expertise
- Verbal and written communication
- Consulting
- Relationship development
Timeline
Lead Life Set Specialist
Hoyleton Youth and Family Services
11.2023 - Current
Life Set Specialist
Hoyleton Youth & Family Services
01.2022 - 11.2023
Registered Behavior Technician
BlueSprig Pediatrics
05.2021 - 01.2022
Bartender
Buffalo Wild Wings
09.2019 - 03.2020
Managing Bartender
Dew Chilli Parlor
08.2018 - 09.2019
Server
Spring Garden Restaurant
05.2013 - 08.2019
Server
Round Table
09.2010 - 05.2013
Masters of Social Work -
Saint Louis University
Bachelor of Arts - Psychology
McKendree University
Associate of Arts -
Lincoln Land Community College
High School Diploma -
Taylorville High School
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