Bayleigh Durham
Mascoutah
Summary
Motivated individual with a strong work ethic and ability to work independently as well as with a team. Strong organizational and team collaboration skills with experience in improving processes.
Overview
14
14
years of professional experience
Work History
Lead Life Set Specialist
Hoyleton Youth and Family Services
Fairview Heights, IL
11.2023 - Current
- Assess needs of each client and recommend appropriate services.
- Visit individuals in home and attended group meetings to provide information on agency services, requirements, and procedures.
- Supported management in tasks related to file auditing, clinical note documentation, and intervention review.
- Support the Life Set team in various tasks related to case management.
- Identified community resources to support clients.
Life Set Specialist
Hoyleton Youth & Family Services
Fairview Heights, IL
01.2022 - 11.2023
- Assessed needs of each client and recommended appropriate services and resources.
- Visit individuals in homes and attend group meetings to provide information on agency services, requirements and procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Identified community resources to support clients.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
Registered Behavior Technician
BlueSprig Pediatrics
Fairview Heights, IL
05.2021 - 01.2022
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported client using principles of applied behavior analysis.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
Bartender
Buffalo Wild Wings
09.2019 - 03.2020
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Managing Bartender
Dew Chilli Parlor
08.2018 - 09.2019
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Server
Spring Garden Restaurant
05.2013 - 08.2019
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted and maintained relationships with regular customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Server
Round Table
09.2010 - 05.2013
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Masters of Social Work -
Saint Louis University
St Louis, MO12.2024
Bachelor of Arts - Psychology
McKendree University
Lebanon, IL12.2021
Associate of Arts -
Lincoln Land Community College
Springfield, IL12.2019
High School Diploma -
Taylorville High School
Taylorville, IL05.2010
Skills
- Organization
- Practical Learning
- Teamwork
- Reliable
- Dependable
- Management
- Clear and effective communication
- Engaging personality
- Hospitality service expertise
- Verbal and written communication
- Consulting
- Relationship development
Timeline
Lead Life Set Specialist
Hoyleton Youth and Family Services
11.2023 - Current
Life Set Specialist
Hoyleton Youth & Family Services
01.2022 - 11.2023
Registered Behavior Technician
BlueSprig Pediatrics
05.2021 - 01.2022
Bartender
Buffalo Wild Wings
09.2019 - 03.2020
Managing Bartender
Dew Chilli Parlor
08.2018 - 09.2019
Server
Spring Garden Restaurant
05.2013 - 08.2019
Server
Round Table
09.2010 - 05.2013
Masters of Social Work -
Saint Louis University
Bachelor of Arts - Psychology
McKendree University
Associate of Arts -
Lincoln Land Community College
High School Diploma -
Taylorville High School