Bailey Dean
Peoria
Summary
I am a dedicated and fast learner who excels in high-pressure and chaotic environments. I take pride in their developed interpersonal and service skills, honed through experience in the service industry. As a mother of three, I emphasize my strong ability to multitask effectively. Additionally, I prioritize punctuality and dependability as key aspects of my professional demeanor, striving to embody these traits consistently.
Overview
12
12
years of professional experience
Work History
Head Bartender
Mississippi Underground
St. Louis
11.2021 - 01.2023
- Provided feedback on performance reviews for each bartender.
- Neatly sliced and pitted fruit for garnishing drinks.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Developed new cocktail recipes for the menu.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed stock levels of all alcoholic beverages available at the bar.
- Assigned bartenders to specific tasks and duties throughout the shift.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Created signature beverages to increase revenue and patron loyalty.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Collected and organized daily till totals and tips.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Arranged bottles and glasses behind bar to make attractive displays.
- Poured wine, beer and cocktails for patrons.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Head Bartender/Supervisor
The Broadway Boat Bar
St Louis
06.2021 - 01.2023
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Effectively multitasked within fast-paced environment.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Inspected beverage quality regularly to ensure freshness.
- Ensured that all liquor laws were followed during service hours.
- Created weekly reports of sales figures for management review.
- Developed new cocktail recipes for the menu.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Assigned bartenders to specific tasks and duties throughout the shift.
- Trained new bartenders on drink preparation and upselling techniques.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Ensured accurate cash handling procedures were followed at all times.
- Coordinated special events such as tastings, fundraisers, corporate functions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Upsold customers from shelf to premium brands to help boost sales.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Assisted with customer requests and answered questions to improve satisfaction.
Bartender
The Boat House Restaurant&Bar
St Charles
03.2021 - 07.2021
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Arranged bottles and glasses behind bar to make attractive displays.
- Processed payments accurately and efficiently with POS system.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Provided drink suggestions to customers based on their preferences.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Neatly sliced and pitted fruit for garnishing drinks.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Completed regular bar inventories and daily requisition sheets.
- Resolved customer complaints in a professional manner.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Developed good working relationships with fellow employees through effective communication.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Recognized by management for providing exceptional customer service.
Head Bartender/Supervisor
Diamond Music Hall
St. Peters
10.2019 - 05.2021
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Neatly sliced and pitted fruit for garnishing drinks.
- Ensured that all liquor laws were followed during service hours.
- Handled food orders from customers seated at the bar.
- Addressed any issues between staff members in a timely fashion.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Processed above-average daily revenue and consistently met targets for special events and promotions.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Ensured accurate cash handling procedures were followed at all times.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Balanced daily registers and generated sales reports for management.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Created weekly reports of sales figures for management review.
- Coordinated special events such as tastings, fundraisers, corporate functions.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Effectively multitasked within fast-paced environment.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Upsold customers from shelf to premium brands to help boost sales.
- Reinvented classic cocktails to complement new menu options.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Assigned bartenders to specific tasks and duties throughout the shift.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Bartender/Taper
The Elm taphouse&kitchen
St Charles
08.2019 - 10.2019
- Greeted frequent visitors by name and explained new promotions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Poured wine, beer and cocktails for patrons.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Processed payments accurately and efficiently with POS system.
- Cleansed glasses with sanitizing solution after each use.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Stocked ice bins and coolers as needed throughout shift.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Head Bartender/Supervisor
Chemistry Lounge
Peoria
05.2016 - 09.2016
- Collected and organized daily till totals and tips.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Effectively multitasked within fast-paced environment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Greeted guests with friendliness and professionalism.
- Checked identification of patrons who appeared under age 30.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Coordinated special events such as tastings, fundraisers, corporate functions.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Ensured that all liquor laws were followed during service hours.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Ensured accurate cash handling procedures were followed at all times.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Head Bartender/Bar Manager
No Wake Zone
Peoria Heights
11.2015 - 08.2016
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Effectively multitasked within fast-paced environment.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Inspected beverage quality regularly to ensure freshness.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items
- Neatly sliced and pitted fruit for garnishing drinks.
- Handled food orders from customers seated at the bar.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Poured wine, beer and cocktails for patrons.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Arranged bottles and glasses behind bar to make attractive displays.
- Assigned bartenders to specific tasks and duties throughout the shift.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Trained new bartenders on drink preparation and upselling techniques.
- Checked identification of guests to verify age requirements for alcohol consumption & that all liquor laws were followed during service hours.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Delegated work to staff, setting priorities and goals.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Server and Cashier
Garners Pizza and Wings
Morton
10.2010 - 06.2016
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Set up tables in between patrons to reduce wait times.
- Addressed complaints to kitchen staff and served replacement items.
- Monitored dining room for cleanliness and proper set-up at all times.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided exceptional service to high volume of daily customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stocked service areas with supplies during slow periods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Issued receipts, refunds, credits or change due to customers.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
Certified Nursing Assistant -
Midwest Technical Institute
East Peoria, Illinois12.2013
General Studies -
East Peoria Community High School
East Peoria, Illinois05.2010
Skills
- Capable
- Reliable
- Efficient
- Punctual
- Skillful
- Proficient
- Talented
Timeline
Head Bartender
Mississippi Underground
11.2021 - 01.2023
Head Bartender/Supervisor
The Broadway Boat Bar
06.2021 - 01.2023
Bartender
The Boat House Restaurant&Bar
03.2021 - 07.2021
Head Bartender/Supervisor
Diamond Music Hall
10.2019 - 05.2021
Bartender/Taper
The Elm taphouse&kitchen
08.2019 - 10.2019
Head Bartender/Supervisor
Chemistry Lounge
05.2016 - 09.2016
Head Bartender/Bar Manager
No Wake Zone
11.2015 - 08.2016
Server and Cashier
Garners Pizza and Wings
10.2010 - 06.2016
Certified Nursing Assistant -
Midwest Technical Institute
General Studies -
East Peoria Community High School