Basma Jaffri
Chicago
Summary
Results-oriented professional with over 17 years of extensive experience in Healthcare, specifically Ambulatory, showcasing expertise in project leadership, architecture, design, build, and implementation of Oracle Cerner EMR. Currently pursuing PMP, Gen AI for Healthcare, and AI in Healthcare certification. Business Operations Executive with a 17-year history of leading strategic and tactical business initiatives, excelling in large-scale business transformation and change management to consistently exceed company objectives. Collaborative leader known for promoting an engaged, empowering work culture while building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Resourceful Manager dedicated to streamlining operations to decrease costs and promote organizational efficiency, committed to maintaining quality services and products with a hardworking mentality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr.Director/Practice Leader
Tech Mahindra/HCI Group
07.2023 - Current
- Project Management
- Executive Collaboration
- Innovation & Emerging Technology
- User Experience & Adoption
- Change Management
- Best Practice Standardization
- Training
- Workflow Optimization
- Stakeholder communication
- Compliance Oversight
- Team Leadership
- Budget Management
- Vendor/Client Relations
- Practice growth/Revenue projections
- Ensure timely, accurate, and high-quality deliverables
- Evaluate and manage top Cerner talent for the team
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Set strategic plans and goals to strengthen operations and drive growth.
Sr. Project Manager - Ambulatory
HIT that Noggin
04.2023 - 07.2023
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Established and managed change management processes to fulfill successful project transitions.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
Sr Project Manager - Ambulatory
ROI
06.2021 - 04.2023
- Provide leadership to Ambulatory team, and multiple clinics as a Cerner Lead and Architect Review customer requirements, perform analysis, design and documentation of current state and future state workflows
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Developed and implemented project plans and budgets to ensure successful execution.
- Monitored project progress, identified risks and took corrective action as needed.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Reported regularly to managers on project budget, progress, and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Senior Manager – Cerner Ambulatory
Martin Luther King Jr Community Hospital
08.2020 - 05.2021
- Design and build Orders, Mpages, Powerplans/Order Sets, Powerforms, Message center, Dyn doc, Referral management, dynamic worklist, WQM, etc Provide IT leadership to 3 new ambulatory clinics Lead Lab CPOE and reference lab network projects, including CPOE, and outside lab facilities.
- Lead Mass Covid Vaccination project for ambulatory clinics Leverage inpatient Orders for outpatient orders. Develop new catalog and activity types for Ambulatory specific orders build.
Team Lead - Cerner Ambulatory
Alidade Group
10.2019 - 02.2020
- Design & Build Powerforms for Surgery and behavioral health
- Build New Order catalog types for Ambulatory. Flex existing orders , build new order entry formats, Dyn doc, Powernotes, Mpages, and other Cerner build as needed
- Train staff on building and maintaining Powerforms
- Re-evaluate current workflows and make changes to streamline processes
Sr Cerner Consultant
ALKU- Canada
02.2019 - 06.2019
Sr Consultant Cerner
HCI Group
06.2018 - 02.2019
Project Lead
Excite Healthcare
02.2018 - 05.2018
Sr. Cerner Consultant
VCG Consulting
07.2017 - 12.2017
SQ Insights
06.2014 - 06.2016
Senior Consultant
Leidos Health
07.2011 - 06.2013
Cook County Hospital
02.2010 - 09.2010
Cerner Corporation
04.2009 - 02.2010
Education
MBA - Healthcare Administration
Park University
Kansas City, MOBachelor of Science - Biology & Chemistry
University of Missouri Kansas City
Kansas CitySkills
- Digital Transformation Leader
- Prospecting skills
- Team building and motivation
- Reporting expertise
- Practice operations management
- Data analytics
- Team management
- Team building
- Innovation management
- Pipeline development
- Key performance indicators
- Core values management
- Policy implementation
- Organizational development
- Collaborative leadership
Accomplishments
- Achieved Digital Transformation at Multiple Healthcare Facilities
- Driven Strategic Clinical Program Initiatives
- Excelled at promoting Physician-Centric and Collaborative Culture
- Operational and Financial Management
- Collaborated with team of 100 in the development of Oracle Health Data Intelligence at TechM.
- Lead Cloud transformation initiatives at multiple healthcare sites
- Managed Oracle Cerner Portfolio of $40M at TechM
- Achieved User adoption by introducing Oracle Cerner EMR at Multiple Ambulatory Locations across USA
- Achieved Operational Excellence
Websites
Certification
- Certified Google Project Management - Completion Oct 25
- Certified Gen AI Healthcare IBM - Completion Jul 2025
Languages
Hindi
Timeline
Sr.Director/Practice Leader
Tech Mahindra/HCI Group
07.2023 - Current
Sr. Project Manager - Ambulatory
HIT that Noggin
04.2023 - 07.2023
Sr Project Manager - Ambulatory
ROI
06.2021 - 04.2023
Senior Manager – Cerner Ambulatory
Martin Luther King Jr Community Hospital
08.2020 - 05.2021
Team Lead - Cerner Ambulatory
Alidade Group
10.2019 - 02.2020
Sr Cerner Consultant
ALKU- Canada
02.2019 - 06.2019
Sr Consultant Cerner
HCI Group
06.2018 - 02.2019
Project Lead
Excite Healthcare
02.2018 - 05.2018
Sr. Cerner Consultant
VCG Consulting
07.2017 - 12.2017
SQ Insights
06.2014 - 06.2016
Senior Consultant
Leidos Health
07.2011 - 06.2013
Cook County Hospital
02.2010 - 09.2010
Cerner Corporation
04.2009 - 02.2010
MBA - Healthcare Administration
Park University
Bachelor of Science - Biology & Chemistry
University of Missouri Kansas City
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