Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Basil Hussein

IT And Tech Specialist

Summary

Pursuing a BSc in Computer Science at the Open University of Israel, I excel in Data Structures, Algorithms, and Discrete Mathematics, applying these through Java and C programming. My work on a C-based compiler project highlights my coding skills and problem-solving abilities. Professionally, my extensive IT and Tech Support experience showcases my troubleshooting expertise, network and software support, and technical solution development to improve system performance and security. Known for translating complex technical challenges into straightforward solutions, I am a tech-savvy professional with a strong focus on enhancing user experience.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Technical Support Representative

Coperato
03.2023 - Current
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Distinguished myself by managing over 70 customer support tickets daily, significantly enhancing client satisfaction and operational efficiency.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues

IT Service Desk Administrator

Nvidia Networking
05.2022 - 02.2023
  • Provided IT support services, troubleshooting, and system operation for 5000+ users around world
  • Quickly solved 20+ customer issues daily with 95% success
  • Installed, serviced, and upgraded Windows computers
  • Provided PC and mobile support to resolve client issues
  • Enhanced internal communication by creating centralized information hub accessible to all staff members.

Senior Customer Service

Tikshoov
05.2021 - 04.2022
  • Helped to increase customer return rates by providing excellent customer service at all times
  • Redirected calls as needed and worked with supervisor to address any outstanding issues or concerns
  • Discussed promotions, products, and anything pertaining to better and more satisfactory service for customer.
  • Addressed on average 60 inbound customer calls daily

Senior Technical Support

Babcom Centers
10.2017 - 01.2021
  • Provided outstanding technical support to clients
  • ISP-GSM-VOIP-FIBER-TV-Email Domain.

Education

Bachelor of Science - Computer Science

Open University of Israel
Israel
02.2022 - Current

Skills

    Help Desk Management

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Certification

CEH - HackerU

Timeline

Technical Support Representative

Coperato
03.2023 - Current

IT Service Desk Administrator

Nvidia Networking
05.2022 - 02.2023

Bachelor of Science - Computer Science

Open University of Israel
02.2022 - Current

Senior Customer Service

Tikshoov
05.2021 - 04.2022

Senior Technical Support

Babcom Centers
10.2017 - 01.2021

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Basil HusseinIT And Tech Specialist