Dynamic Service Advisor with a proven track record at Caliber Collision, excelling in vehicle evaluation and repair coordination. Leveraging strong interpersonal communication skills, I effectively engage with customers and insurance partners, ensuring quality repairs and tailored service suggestions. Committed to operational excellence, I drive customer satisfaction and loyalty through attentive service. I am enthusiastic about learning collision repair inside and out. Pursuing opportunities to learn new skills and contribute to group success. Offering strong administrative, relationship-building and problem-solving abilities.
Assessment of damaged vehicles through collaboration with technicians in order to write accurate estimates for necessary repairs within insurance partner guidelines.
Ensuring quality repairs by utilizing resources available to ensure most timely, safest and correct repair procedures.
Communicate with insurance partners regarding repairs and status or in-process vehicles.
Evaluate requirement for programming of ADAS and related safety components and necessary procedures in order to ensure full repair.
Effectively coordinate repairs between technicians, customers and insurance partners.
Evaluate and substantiate need for ADAS related safety system calibrations utilizing all available resources.
Update customers regularly on status of repairs.