Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Barry Wilson

Palos Hills

Summary

Dynamic Service Advisor with a proven track record at Caliber Collision, excelling in vehicle evaluation and repair coordination. Leveraging strong interpersonal communication skills, I effectively engage with customers and insurance partners, ensuring quality repairs and tailored service suggestions. Committed to operational excellence, I drive customer satisfaction and loyalty through attentive service. I am enthusiastic about learning collision repair inside and out. Pursuing opportunities to learn new skills and contribute to group success. Offering strong administrative, relationship-building and problem-solving abilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Service Advisor

Caliber Collision
12.2023 - Current

Assessment of damaged vehicles through collaboration with technicians in order to write accurate estimates for necessary repairs within insurance partner guidelines.


Ensuring quality repairs by utilizing resources available to ensure most timely, safest and correct repair procedures.


Communicate with insurance partners regarding repairs and status or in-process vehicles.


Evaluate requirement for programming of ADAS and related safety components and necessary procedures in order to ensure full repair.



Bartender

PF Changs Restaurant
08.2018 - Current
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Estimator

Gerber Collision
11.2021 - 12.2023

Effectively coordinate repairs between technicians, customers and insurance partners.


Evaluate and substantiate need for ADAS related safety system calibrations utilizing all available resources.


Update customers regularly on status of repairs.

Bartender/Server Trainer

Miller's Ale House
08.2015 - 12.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender/Server Trainer

Red Lobster
01.2011 - 08.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

General Manager

Johnny Rockets Restaurant
06.2007 - 01.2011
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee evaluations, and contract details.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Developed and implemented strategies to increase sales and profitability.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Bachelor of Arts - Theology

Benedictine University
Lisle, IL
03-2014

Skills

  • Invoice preparation
  • Vehicle evaluation
  • Effective interpersonal communication
  • Tailored service suggestions
  • Repair coordination
  • Customer relations
  • Strong observational skills

Certification

  • I-Car Training - Estimator Pro Level 1-3

Languages

English
Native or Bilingual
Latin
Professional Working
Greek
Limited Working

Timeline

Service Advisor

Caliber Collision
12.2023 - Current

Estimator

Gerber Collision
11.2021 - 12.2023

Bartender

PF Changs Restaurant
08.2018 - Current

Bartender/Server Trainer

Miller's Ale House
08.2015 - 12.2021

Bartender/Server Trainer

Red Lobster
01.2011 - 08.2015

General Manager

Johnny Rockets Restaurant
06.2007 - 01.2011

Bachelor of Arts - Theology

Benedictine University
Barry Wilson