Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Job history
References
Timeline
Generic

Barbara Weiler

Chillicothe

Summary

Results-driven professional with a strong background in project management and event coordination. Recognized for fostering team collaboration and delivering measurable improvements in performance. Committed to achieving organizational objectives through effective communication and multitasking.

Overview

19
19
years of professional experience

Work History

Associate 4- Adminstration for Sales and Retention

Mediacom Communications
Chillicothe
03.2012 - Current
  • Delivered innovative incentives, resulting in measurable improvements in team performance.
  • Collaborated with cross-functional teams to drive efficient achievement of organizational objectives.
  • Coordinated project goals with management to ensure alignment with deadlines.
  • Fostered a collaborative work environment to support colleagues effectively.
  • Recognized for exceptional multitasking abilities in fast-paced environments.
  • Provided exemplary call center support, earning commendations from management and leadership.
  • Coordinated events for call center operations, including Customer Service Week and holiday celebrations.
  • Completed accurate expense reports for management review.

Lead- Customer Service & Sales

Mediacom Communications
Chillicothe
08.2011 - 03.2012
  • Developed innovative strategies to boost team performance and achieve optimal outcomes.
  • Resolved customer issues promptly, promoting high levels of satisfaction through friendly service.
  • Identified customer needs efficiently, ensuring timely responses to requests.
  • Supported colleagues by fostering a collaborative work environment and providing guidance.
  • Recognized by management for delivering exceptional customer service consistently.
  • Assisted management with payroll processing to ensure accuracy and timeliness.
  • Trained new hires and provided additional training to departmental representatives.

Customer Service and Sales Representative

Mediacom Communications
Chillicothe
07.2006 - 08.2011
  • Developed strong product knowledge to assist customers with informed purchasing decisions.
  • Engaged with customers to understand their needs and recommend suitable products.
  • Trained new sales staff on company policies and effective sales techniques.
  • Researched competitors' products, prices, and sales techniques.
  • Collaborated with team members to enhance customer service and sales strategies.
  • Recognized by corporate as a top seller and for providing excellent customer service.

Education

High School Diploma -

Illinois Valley Central High School
Chillicothe, IL
05-1995

Skills

  • Project management
  • Customer relationship management
  • Payroll administration
  • Event coordination
  • Team building
  • Performance improvement
  • Training and development
  • Troubleshooting
  • Teamwork and collaboration
  • Supervision and leadership
  • Team management

Accomplishments

  • Top Seller in Customer Service
  • Call Center Employee of the Year
  • National Gold winner Lead of the Year

Affiliations

  • I am a huge animal advocate and animal lover. I've organized many fundraisers for TAPS, Pekin Illinois.
  • We consider our pets in all of our trips and vacations. We don't go anywhere without our 3 dogs. They were even included in our wedding earlier this year.

Job history

  • I have been with Mediacom since 2001. Additional job experience available upon request.

References

References available upon request.

Timeline

Associate 4- Adminstration for Sales and Retention

Mediacom Communications
03.2012 - Current

Lead- Customer Service & Sales

Mediacom Communications
08.2011 - 03.2012

Customer Service and Sales Representative

Mediacom Communications
07.2006 - 08.2011

High School Diploma -

Illinois Valley Central High School

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Barbara Weiler