Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Committed to enhancing customer satisfaction and delivering exceptional service through strong interpersonal skills.
Overview
26
26
years of professional experience
Work History
Small Business Owner
Self-employed
Schaumburg
11.2013 - Current
Performed diverse cleaning tasks while customizing services to meet specific client needs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prioritized and organized tasks to efficiently accomplish service goals.
Manager
Hotel Edvard
Frenstat
06.2010 - 09.2013
Monitored staff performance, identifying and resolving issues to support team development.
Resolved guest complaints swiftly to maintain positive experiences at the hotel.
Supervised daily hotel operations and ensured high service standards.
Coordinated staff schedules and managed team performance effectively.
Medical Assistant
Vein and Skin Institute
Park Ridge
03.2005 - 05.2010
Supported physicians during patient examinations and procedures, enhancing patient experience at specialized skin clinic.
Informed patients on post-procedure care and skin health maintenance, promoting recovery and long-term wellness.
Prepared treatment rooms by sterilizing instruments and organizing supplies efficiently.
Facilitated patient care by taking vital signs, gathering patient histories, and preparing patients for examinations, ensuring smooth workflow.
Patient Care Technician
Rehabilitation Institute of Chicago
Chicago
06.2000 - 03.2005
Monitored vital signs and reported changes to nursing staff promptly.
Assisted patients with daily living activities and personal care needs to enhance comfort and independence.
Answered call lights promptly and responded to requests from patients, families, and staff to maintain a supportive environment.
Provided emotional support to patients and families during treatment processes.
Supported rehabilitation programs by encouraging patient participation in exercises.
Documented patient information accurately in electronic health records system to ensure continuity of care.