Barbara Ruehl

• Processed billing invoices and verified shipment details.
• Entered invoice data into billing systems.
• Coordinated with dispatch and operations staff to confirm charges, services, and move details.

• Answered calls via ankle monitors and phone, assisting to resolve issues as required by account(s). Monitored support queues and prioritized incidents for timely resolution.
• Documented issue details, actions taken, and resolution steps in internal systems.

• Answered incoming calls, relayed medical questions to technicians, and provided accurate service information.

• Instructed dogs and handlers through nose work exercises, reinforcing odor recognition and search confidence.

• Created test scripts to test incoming changes and regression test existing software.
• Executed system test cases to verify application functionality and identify defects.
• Documented test results and logged issues for developer review and resolution.
• Analyzed requirements to confirm test coverage matched business and technical needs.
• Performed regression testing to validate fixes and protect existing system behavior.

• Demonstrated proper techniques and guided hands-on practice during sessions.

(outsourced to CSC, July 2000, see above)

• Executed system test cases to verify application functionality and identify defects.
• Documented test results and logged issues for developer review and resolution.

• Processed shipment paperwork
• Reviewed documents for completeness before routing files to next department

• Expedited revenue distribution through software systems, resolving issues promptly and accurately.
• Assisted in training new and advancing employees.

• Organized shipment records, bills of lading, and transfer documents for accurate retrieval.
• Maintained confidentiality standards while handling customer documentation.

• Monitored premises to detect suspicious activity and maintain site.
• Controlled access for visitors, employees, and deliveries.
• Documented incidents and daily activity in detailed reports.