Barbara Bryndal
Machesney Park
Summary
Compassionate and adaptable Patient Care Liaison with a proven track record in enhancing patient satisfaction. Known for strong interpersonal skills and attention to detail, dedicated to facilitating smooth transitions in patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Liaison
OSF Healthcare@ St. Anthony Medical Center
Rockford, IL
12.2022 - Current
- Facilitated communication between patients and healthcare providers to enhance patient satisfaction.
- Coordinated patient intake processes, ensuring timely and accurate information collection.
- Assisted in resolving patient concerns, promoting a positive care experience.
- Implemented feedback mechanisms to gather insights for service improvement initiatives.
- Leveraged strong interpersonal skills to build trusting relationships with diverse populations of patients, fostering mutual respect and open communication channels.
- Facilitated successful transitions from hospital to home by providing comprehensive discharge instructions and follow-up support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered incoming calls and scanned into medical records.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Environmental Services Technician
Mercyhealth Javon Bea Hospital
Rockford, IL
03.2018 - 11.2022
- Conducted thorough cleaning of patient rooms and common areas to maintain high standards of hygiene.
- Operated specialized cleaning equipment, ensuring optimal performance and safety compliance.
- Assisted with infection control practices, contributing to a safe environment for patients and staff.
- Trained new staff on efficient cleaning protocols and proper use of materials and equipment.
Education
Associate of Applied Science - Clinical Medical Assistant
MedCerts/GUILD OSF Healthcare Education
02-2026
Associate of Science - Pharmacy Technician
Rock Valley College
Rockford, IL10-2018
Skills
- Patient confidentiality
- Professionalism and ethics
- Equipment accountability
- Training and mentoring
- Medical terminology
- Quality improvement
- Managing records
- Patient satisfaction
- Personnel records
- Basic life support
- CPR certification
- Active listening
- Compassionate care
- Patient assistance
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Caring and empathetic
- Excellent communication
- Adaptability and flexibility
Certification
- [Area of expertise] License - [Timeframe]
Timeline
Patient Care Liaison
OSF Healthcare@ St. Anthony Medical Center
12.2022 - Current
Environmental Services Technician
Mercyhealth Javon Bea Hospital
03.2018 - 11.2022
Associate of Applied Science - Clinical Medical Assistant
MedCerts/GUILD OSF Healthcare Education
Associate of Science - Pharmacy Technician
Rock Valley College