BARBARA BARNES
Operations Coordinator
Wood Dale
Summary
Dedicated leader specializing in operations management, training development, and customer service with over a decade of experience. Adept at coordinating teams, streamlining processes, and implementing data-driven strategies that improve performance and drive business growth. Demonstrated success in project execution, and developing scalable training programs across departments.
Overview
16
16
years of professional experience
Work History
Operations Coordinator
H&M
01.2017 - Current
- Identify pain points across the customer journey and partnered with cross-functional teams to improve customer experience, service workflows, and KPIs.
- Facilitate communication and alignment between internal departments, teams, and external stakeholders.
- Analyze operational and customer data to develop business cases and drive process improvements.
- Build, maintained, and analyzed reports using CRM tools and Google Analytics, translating data into actionable insights.
- Monitor day-to-day operations to ensure data integrity, reporting accuracy, and process compliance.
- Plan and coordinate new business initiatives, engaging relevant stakeholders from concept through execution.
- Maintain and update operational guides, documentations, and presentations.
- Proactively assessed potential business risks and implemented mitigation actions.
- Support teams in resolving customer escalations to ensure timely and effective outcomes.
- Demonstrates strong organizational skills, professionalism, and consistent delivery of high-quality results.
Training and Development Specialist
H&M
10.2010 - 12.2012
- Planned and delivered training programs for new hires, existing employees, leaders, and cross-functional teams across a global organization.
- Coordinated training logistics between trainees, instructors, and stakeholders to ensure timely and effective delivery.
- Applied a variety of training techniques to accommodate diverse learning styles and business needs.
- Communicated clearly and effectively through strong written materials and engaging verbal presentations.
- Proposed and implemented process improvements to enhance training effectiveness, recruiting outcomes, and overall site KPIs.
- Supported recruiting and onboarding efforts, contributing to a smooth and efficient employee transition.
- Assessed training needs and adapted content and delivery methods to address evolving organizational priorities.
- Motivated and coached employees by providing constructive feedback and ongoing support.
- Led and contributed to projects at both local and global levels, ensuring efficient execution and alignment with objectives.
- Demonstrated initiative by independently prioritizing tasks and managing multiple projects simultaneously.
- Exhibited strong leadership skills while collaborating effectively within team environments.
- Consistently met deadlines both independently and as part of cross-functional teams.
Career Service Manager
Environmental Technical Institute
12.2009 - 08.2010
- Managed and led a Career Services department of four team members, providing coaching, oversight, and performance support.
- Partnered with a diverse population of current students and graduates to support career placement and long-term employment outcomes.
- Conducted weekly one-on-one and team meetings to track progress, address challenges, and align departmental goals.
- Analyzed weekly and quarterly departmental reports to assess placement performance and identify areas for improvement.
- Monitored and maintained hiring documentation to ensure accuracy, compliance, and timely reporting of graduate placements.
- Coached graduates on developing effective resumes and cover letters tailored to employer expectations.
- Delivered training on interview preparation, job-search strategies, and professional workplace etiquette.
- Maintained ongoing communication with high-profile employers to support hiring needs and strengthen employer relationships.
- Coordinated and executed on-site and off-site graduation ceremonies, managing logistics and stakeholder communication.
- Supported departmental placement quotas by driving graduate employment outcomes and team accountability.
Education
High School -
Glenbard East High School
01.2004
Skills
- Operations
- Project Management
- Data Analysis
- SAP
- CRM
- Google Analytics
- Training and Development
- Communication Skills
- Training Techniques
- Recruiting and Onboarding
- Leadership
- Teamwork
Accomplishments
- Operational Efficiency Increase: Led the Back Office efficiency project to increase proactivity and efficiency amongst the team throughout 2025.
Timeline
Operations Coordinator
H&M
01.2017 - Current
Training and Development Specialist
H&M
10.2010 - 12.2012
Career Service Manager
Environmental Technical Institute
12.2009 - 08.2010
High School -
Glenbard East High School