Bambi Roof
Decatur
Summary
Experienced team leader with 10+ years in guest services, retail, and operations. Skilled in staff training, task prioritization, and clear communication, with a strong focus on smooth workflows, customer satisfaction, and team productivity.
Overview
11
11
years of professional experience
Work History
Park Coordinator - Team Lead
Malibu Jacks
Springfield, IL
06.2025 - 07.2026
- Coordinated daily guest services across attractions, arcade, and party areas to maintain smooth operations.
- Communicated with guests to resolve questions, confirm reservations, and support positive experiences.
- Monitored front-end workflows, balancing check-in, ticketing, and activity readiness with consistency.
- Maintained point-of-sale accuracy while processing transactions and verifying payment details.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
Shift Supervisor
Starbucks
Springfield, IL
04.2016 - 06.2025
- Supervised daily store operations, ensuring consistent service, cleanliness, and product quality.
- Delegated barista tasks during peak periods to maintain efficient workflow and guest satisfaction.
- Trained partners on beverage standards, POS procedures, and store policies.
- Monitored cash handling, drawer accuracy, and safe-deposit procedures.
- Coached team members on performance expectations, productivity, and operational compliance.
- Helped store management meet standards of service and quality in daily operations.
Lead Brand Ambassador
Crossmark
Springfield, IL
02.2015 - 10.2016
- Led product demonstrations and engaged shoppers to drive brand awareness and purchase interest.
- Trained new ambassadors on product messaging, customer approach, and brand standards.
- Delivered consistent consumer interactions while maintaining accurate promotional execution.
- Coordinated event setup, sampling stations, and promotional materials for retail activations.
- Monitored inventory levels and restocked supplies to support uninterrupted demonstrations.
- Communicated daily activity updates and shopper feedback to field leadership.
- Cultivated a positive team culture by fostering open communication, collaboration, and mutual respect among brand ambassadors.
Education
High School Diploma -
Lincoln Land Community College
Springfield, ILSkills
- Multitasking
- Team leadership
- Operational efficiency
- Team collaboration
- Clear communication
- Effective communication
- Event coordination
- Task prioritization
- Workflow management
- Event coordination
- Decision-making
- Data entry
Timeline
Park Coordinator - Team Lead
Malibu Jacks
06.2025 - 07.2026
Shift Supervisor
Starbucks
04.2016 - 06.2025
Lead Brand Ambassador
Crossmark
02.2015 - 10.2016
High School Diploma -
Lincoln Land Community College