Summary
Overview
Work History
Education
Skills
Timeline
Generic

Baisy Joseph

Des Plaines

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Lab Assistant

Serviam Diagnostics
10.2024 - 05.2025
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.

Lab Technician

Matrix Science
08.2023 - 05.2024
  • Prepared lab for daily operations by stocking materials and equipment.
  • Operated various analytical instruments such as spectrophotometers and chromatographs to perform chemical analyses of samples.
  • Followed strict safety protocols while handling hazardous materials in the laboratory environment.
  • Analyzed results of tests using statistical methods to determine accuracy of results.
  • Prepared bacterial samples for identification by PCR techniques.
  • Operated various laboratory equipment, including microscopes, centrifuges, incubators and spectrophotometers.

Medical Receptionist

Northwest Community Hospital
06.2021 - 03.2023
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Obtained and entered 200+ insurances, demographics and health history into patient's database.
  • Warmly welcomed 200+ patients per shift, coordinated check-in and directed them to their destination.
  • Maintained an organized, clean, professional work space and waiting area.
  • Helped facilitate training for new employees on company policies, procedure and job tasks.

Sales Associate

Once Upon A Child
01.2018 - 05.2018
  • Located hard-to-find items for customers by checking sister stores and online options
  • Helped customers navigate store, complete sales, and process returns
  • Resolved customer concerns using strong communication and conflict management skills.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.

Customer Service Representative

Davids Bridal
10.2017 - 05.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Set up and activated customer accounts.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted in maintenance around the store such as putting dresses back on the floor, vacuuming at the end of the day, organizing the accessory, and cleaning the break room.

Education

Biology Degree -

Arizona State University
Tempe, AZ
05.2023

High School diploma -

Maine East High School
Park Ridge, IL

Master of Science - Public Health

Purdue University
West Lafayette, IN
12-2025

Skills

  • Interpersonal Communication
  • Leadership/Training
  • Attention to Detail
  • Critical Thinking
  • Client Relationship
  • Time Management
  • Flexibility
  • Emotional Intelligence
  • Adaptability
  • Specimen Processing
  • Laboratory Testing

Timeline

Lab Assistant

Serviam Diagnostics
10.2024 - 05.2025

Lab Technician

Matrix Science
08.2023 - 05.2024

Medical Receptionist

Northwest Community Hospital
06.2021 - 03.2023

Sales Associate

Once Upon A Child
01.2018 - 05.2018

Customer Service Representative

Davids Bridal
10.2017 - 05.2018

High School diploma -

Maine East High School

Biology Degree -

Arizona State University

Master of Science - Public Health

Purdue University

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Baisy Joseph