Bailey Moore
East Alton
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Flooring Specialist
Home Depot
02.2025 - Current
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges, and payment plans during sales process.
- Collaborated with installation teams to ensure timely completion of projects and high-quality results.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
Teller/ Universal Banker I
First Mid Bank & Trust
11.2021 - 01.2025
- Accepting deposits/withdrawals of both cash and checks and validating deposit slips and withdrawal slips.
- Issuing cashier’s checks, money orders, and personal checks.
- Receiving and processing payments for bills, loans, and mortgages.
- Building and maintaining customer relations by providing high quality services.
- Balancing cash box daily.
- Assisting customers with foreign currency exchanges.
- Helping customers with any account/transaction related issues.
- Opening new accounts while providing a good first impression with all new members of the bank.
- Issuing customers new debit cards when their account is compromised, old cards are broken/worn, lost, stolen, or expired.
- Following bank policy and procedures to keep employees and customers as safe and secure as possible.
- Speaking with customers on the new products offered and having conversations to know what would best suit the customer.
- Assists with the Customer Support Center when there is a high volume of phone calls.
- Input domestic and international wires for customers as needed.
- Review all new accounts that have been opened to ensure all customer information is correct.
- Assists with manager duties such as audits, shipment, security testing, training new employees, etc.
Head Cashier
Home Depot
02.2019 - 10.2021
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
- Assisted customers by answering questions and fulfilling requests.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Increased customer loyalty and retention.
- Oversaw group of 8 cashiers on average and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Education
High School Diploma -
Roxana High School
Roxana, IL05.2018
Skills
- Detail-Oriented
- Customer Relations
- Cash Handling
- Work Task Prioritization
- Problem Solving
- Team Collaboration
- Adaptable and Flexible
- Microsoft Office
Timeline
Flooring Specialist
Home Depot
02.2025 - Current
Teller/ Universal Banker I
First Mid Bank & Trust
11.2021 - 01.2025
Head Cashier
Home Depot
02.2019 - 10.2021
High School Diploma -
Roxana High School
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