Bailey De Augustine
Chicago,IL
Summary
I am currently in graduate school for Applied Sports Psychology. With a background in golf and customer service, working a job so closely related to a sport like golf will help with my endeavors as I pursue a Master's degree in the psychology of sport. I have always enjoyed working in customer service since before I could operate a vehicle.
Overview
9
9
years of professional experience
Work History
Suite Attendant
Soldier Field – Levy Sector
01.2024 - Current
- Preparing suites, event preparation and clean up
- Food and beverage service
- Ensuring that everything is up to standard for the clients and resolving any problems that may arise, communicating with management frequently and thoroughly
Deckhand
Pictured Rocks Cruises
05.2024 - 09.2024
- Tying lines on our boats, assisting the captain with driving, route changes, and anything else they may need
- Man-over-board training, CPR certification required, and emergency drill training
Bartender/Barback
Blackrocks Brewery
05.2023 - 09.2024
- Tending to customers' needs: greeting them, serving drinks, and making conversation while they are seated at the bar
- Checking identification for underage drinking and handling it discretely to resolve any issues that arise with false identities
Kayak Guide
Pictured Rocks Kayaking
08.2021 - 10.2023
- Loading and unloading kayaks and customers from the boats
- Helping with boat maintenance, cleaning, memorizing tour facts, being responsible for the safety of my group, and giving safety demonstrations
- Determining tour routes based on tide, wind, and weather conditions
- Other duties include handling emergencies if they arise, controlling groups of different ages and abilities
- Capsize training to get the client back into their vessel quickly and safely
Cashier/Server (Seasonal)
Vango’s Pizza & Cocktail Lounge
05.2016 - 08.2021
- Worked in teams and alone
- Opened and closed the shop alone including cleaning, shutting down the register, and putting away food
- Prepared concession food items and ice cream and served to customers
Sales Associate
TJ Maxx
06.2018 - 05.2021
- Chosen by the managerial staff to be an associate of the quarter for going above and beyond my job description
- Worked in various departments when needed including backroom, sales floor, register counter, jewelry counter, and fitting room
Server
Casa Calabria
01.2020 - 08.2020
- Server at fine dining Italian cuisine restaurant included taking orders for 5 course meals, pouring wine, assisting bartenders and busting tables
- During covid we were required to follow social distancing protocols and thoroughly clean dining areas between customers
Housekeeper
Rippling River Resort
08.2019 - 12.2019
- Housekeeping at this resort required me to clean numerous cabins each day
- Along with these duties I was responsible for the bath houses at the campground section of this resort
- Duties were extensive, deep cleaning, dishes, and laundry were involved along with vacuuming, sweeping, changing linens, etc.
Education
Bachelor of Science - Secondary Education Social Studies
Northern Michigan University
Marquette, MI05-2023
High School Diploma -
Westwood High School
Ishpeming, MI05-2018
Skills
- Excellent interpersonal communication
- Environmental compliance
- Navigating unexpected situations
- High knowledge of golf
- Knowledge of point-of-sales systems
Timeline
Deckhand
Pictured Rocks Cruises
05.2024 - 09.2024
Suite Attendant
Soldier Field – Levy Sector
01.2024 - Current
Bartender/Barback
Blackrocks Brewery
05.2023 - 09.2024
Kayak Guide
Pictured Rocks Kayaking
08.2021 - 10.2023
Server
Casa Calabria
01.2020 - 08.2020
Housekeeper
Rippling River Resort
08.2019 - 12.2019
Sales Associate
TJ Maxx
06.2018 - 05.2021
Cashier/Server (Seasonal)
Vango’s Pizza & Cocktail Lounge
05.2016 - 08.2021
Bachelor of Science - Secondary Education Social Studies
Northern Michigan University
High School Diploma -
Westwood High School
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