Bailey Bibb
Chicago
Summary
Dedicated Customer Service Representative with a focus on delivering quality service. Seeking a professional role in customer service with a reputable company to develop and enhance hands-on skills and knowledge. Eager to contribute to a team-oriented environment and provide exceptional support to customers. Passionate about delivering top-notch service and exceeding expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
SCR Medical Transportation
02.2024 - Current
- 1. Assist clients with booking rides
- 2. Assist clients with checking the status of rides
- 3. Answer any question regarding Pace Ada and their programs
- 4. Work with Microsoft software and Citrix Workplace
Accounting Clerk
Idlewood Electric Supply
09.2021 - Current
- Answer multi-line phone and direct calls to the appropriate department as well as take messages.
- Register and cash handling.
- Balancing of daily numbers.
Customer Service Representative
CDC National Vaccine Hotline
05.2021 - 07.2021
- Help the public find Vaccine locations.
- Answer any questions regarding vaccines coverage.
- Give great customer service, redirect callers to other departments.
Security Guard
SOS Security
01.2020 - 05.2021
- Interacting with tenants, visitors and client representatives in a friendly, but professional, manner.
- Ensuring tenants, visitors, messengers, and vendors follow access control procedures according to building policy.
Certified Nursing Assistant (CNA)
Symphony Midway
08.2019 - 11.2019
- To assist patients with their daily activities
- Collecting Information about the condition and treatment plan for caregiver
- Changing sheets and restocking supplies as necessary
Security Guard
Monterrey Security
03.2019 - 07.2019
- Secured premises and personnel by patrolling property.
- Reported suspicious incidents.
- Watching images registered by surveillance cameras, and performing first aid when necessary.
Customer Service Representative
Great American Power
09.2018 - 01.2019
- Provide a lower kilo wattage usage and decrease percentage increase for Com-Ed Clients.
- Switching your Electric Supply company.
- Discussed with customer the best option for their electric needs.
Education
High School Diploma -
Little Black Pearl Art and Design Academy
Chicago, IL06.2016
Skills
- Accounts Payable
- Surveillance
- Accounting
- Scripting
- Citrix
- Account updating
- Escalation management
- Eligibility determination
- Customer inquiries
- Customer satisfaction
- Team collaboration
- Call handling
- Customer support
Certification
- First Aid Certification
- Driver's License July 2021 to March 2026
Timeline
Call Center Customer Service Representative
SCR Medical Transportation
02.2024 - Current
Accounting Clerk
Idlewood Electric Supply
09.2021 - Current
Customer Service Representative
CDC National Vaccine Hotline
05.2021 - 07.2021
Security Guard
SOS Security
01.2020 - 05.2021
Certified Nursing Assistant (CNA)
Symphony Midway
08.2019 - 11.2019
Security Guard
Monterrey Security
03.2019 - 07.2019
Customer Service Representative
Great American Power
09.2018 - 01.2019
High School Diploma -
Little Black Pearl Art and Design Academy
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