Results-oriented professional with expertise in data analysis, operations management, and compliance monitoring. Proven ability to enhance customer satisfaction through strategic decision-making and effective communication.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service and Operations Analyst
Illinois Wholesale Technology
Carpentersville
08.2016 - 09.2025
Analyzed customer feedback to identify service improvement opportunities.
Coordinated operational processes to enhance customer satisfaction and efficiency.
Managed communication between departments to resolve customer inquiries effectively.
Reviewed operational reports to support strategic decision-making initiatives.
Analyzed customer service operations and identified areas for improvement.
Ensured compliance with all applicable laws and regulations related to customer service operations.
Customer Service & Operations Analyst - Anti-Money Laundering at National Westminster Bank PLC S A ODDZIAL W POLSCECustomer Service & Operations Analyst - Anti-Money Laundering at National Westminster Bank PLC S A ODDZIAL W POLSCE