Cindy Yanez Vinueza
Hanover Park
Summary
Logistics expert with solid track record in managing supply chains and streamlining operations. Strong focus on team collaboration and adaptability to changing needs. Skilled in inventory management, vendor coordination, and transportation logistics. Reliable and results-oriented professional driven to optimize processes and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator
Cargo Partner
08.2024 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Scheduling and creating paperwork for supplier loads.
- Negotiating freight rates and setting up loads with trucking companies.
Customer Service Representative
Donghua USA
12.2019 - 07.2024
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
- Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Updated and maintained databases to track shipments and inventory.
Customer Service Representative Agent
Avianca Airlines
05.2015 - 01.2019
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
Education
High School Diploma -
Hoffman Estates High School
Hoffman Estates, IL06-2017
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Invoicing and shipping documentation
- Supply chain operations
- Inventory management
- Analytical thinking
Languages
Spanish
English
Timeline
Logistics Coordinator
Cargo Partner
08.2024 - Current
Customer Service Representative
Donghua USA
12.2019 - 07.2024
Customer Service Representative Agent
Avianca Airlines
05.2015 - 01.2019
High School Diploma -
Hoffman Estates High School
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