Ayra Ali
Lombard
Summary
Motivated and customer-focused professional with extensive experience in cash handling, customer service, upselling, and administrative support. Proven ability to manage transactions accurately and efficiently while providing exceptional customer experiences. Strong communication and problem-solving skills with a keen attention to detail. Proficient in utilizing technology to streamline operations and enhance customer satisfaction. I am seeking a role in the banking industry to contribute to financial operations and client satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Baker Hill Dental
04.2024 - 06.2024
Front Desk Receptionist
Pacer Dental
03.2023 - 11.2023
Front Desk Receptionist
Ace Dental Center
01.2022 - 11.2022
- Processed patient payments, including cash, credit card, and insurance payments.
- Reconciled daily transactions and maintained financial accuracy.
- Addressed customer inquiries with professionalism and efficiency.
- Promoted financing options to support patient treatment plans.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
Customer Service Associate
Walgreens
01.2021 - 07.2021
- Assisted customers with purchases, returns, and inquiries.
- Managed cash registers and balanced cash drawers at the end of each shift.
- Provided prompt and friendly service to ensure customer satisfaction.
- Achieved upselling goals by recommending products and promotions.
- Operated point-of-sale (POS) systems efficiently.
- Helped large volume of customers every day with positive attitude and focused on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Cashier/Crew Member
DUNKIN DONUTS
01.2019 - 12.2020
- Delivered excellent customer service by efficiently processing transactions.
- Handled cash, credit card payments, and provided accurate change.
- Maintained store cleanliness and ensured compliance with food safety regulations.
- Promoted special menu items and upsold products to boost sales.
- Operated digital payment systems and maintained transaction accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Organizer
Willowbrook High School
05.2017 - 12.2017
- Arranged Fundraisers and was in charge of showcasing films and holding discussions analyzing the works of filmmakers
Education
Accounting And Finance
College of DuPage
Glen Ellyn, IL08-2026
High School Diploma -
WILLOWBROOK HIGH SCHOOL
Villa Park, IL08-2021
GLENBARD WEST HIGH SCHOOL -
GLENBARD WEST HIGH SCHOOL
Glen Ellyn, IL01.2017
THE AMERICAN FOUNDATION CAMBRIDGE SCHOOL -
THE AMERICAN FOUNDATION CAMBRIDGE SCHOOL
Karachi, PK01.2015
Skills
- Window OS Development
- Keyboarding
- Microsoft Word
- Word Excel
- Microsoft PowerPoint
- Customer service
- Attention to detail
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Office organization
- Scheduling appointments
- Verbal and written communication
- File organization
- Hospitality services
- Front office management
- Sensitive information handling
- Work prioritization
- Guest relations
- Payment processing
- Greeting and seating clients
- Relationship building
- Skilled in promoting products
Hobbies and Interests
- Electronics Management
- Information Technology
- OS Development
- Computer Sciences
- Software Development
- Console Development
- Badminton
- Piano
- Track and Field
- Interior Design
- Marketing
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Front Desk Receptionist
Baker Hill Dental
04.2024 - 06.2024
Front Desk Receptionist
Pacer Dental
03.2023 - 11.2023
Front Desk Receptionist
Ace Dental Center
01.2022 - 11.2022
Customer Service Associate
Walgreens
01.2021 - 07.2021
Cashier/Crew Member
DUNKIN DONUTS
01.2019 - 12.2020
Organizer
Willowbrook High School
05.2017 - 12.2017
GLENBARD WEST HIGH SCHOOL -
GLENBARD WEST HIGH SCHOOL
THE AMERICAN FOUNDATION CAMBRIDGE SCHOOL -
THE AMERICAN FOUNDATION CAMBRIDGE SCHOOL
Accounting And Finance
College of DuPage
High School Diploma -
WILLOWBROOK HIGH SCHOOL
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