AYOMIDE TAIWO
Chicago
Summary
I have been working at the Lincoln Park location for Apple since August of 2024. In my short time there, I have bolstered my skills while also keeping centered the center principles laid out in the Apple credo provided during our core training. Due to my time with this wonderful, world-class team, I am confident in my ability to perform this role in a permanent capacity, and hope to further my journey at Apple Lincoln Park.
Overview
6
6
years of professional experience
Work History
Sales Specialist
Apple
08.2024 - Current
- In my role as a sales specialist, I have taken a customer-focused approach that has lead to a 93 NPS and 100 TMS, with 32 promoters in a row
- Also was graded with 100 timely assistance by the promoters
- 11 business intros acquired QTD
- This approach has also lead to success in linking almost $10,000 of revenue to preexisting business accounts
- Processed over $100,000 in sales which accounted for approximately 1% of the store's sales for the fiscal quarter
Customer Experience Guide
Patagonia
10.2023 - 02.2024
- Educated customers on products and services in order to foster lifelong product ownership and avant supporters of the brand
- Maintained the presence of the sales floor in accordance with the provided marketing standards
- Assisted with product remerchandising during sales, as well as during new product drops
- Prepared new product for floor placement according to the visual standards provided by the company
Help Desk Analyst
Keno Kozie Associates
01.2019 - 02.2021
- Assisted users from over 15 of client companies with technical issues
- Provided troubleshooting and resolve issues for users
- Escalated and communicated with second-level engineers for issues outside of the provided positional scope
- Thoroughly documented interactions across several different platforms (Footprints, Spiceworks, ServiceNow, etc.)
- Created and updated knowledge bases to document solutions, changes in process, and other troubleshooting steps for posterity.
- Effectively communicated solutions to customers and managed any conflict that arose from the provided solution
Education
Bachelor of Science - Computer Science with a concentration in Human Centered Computing
University of Illinois At Chicago
12-2025
Skills
- Customer Service
- Ability to Work in a Team
- C Programming
- Product recommendation
- Java Programming
- Python Programming
Timeline
Sales Specialist
Apple
08.2024 - Current
Customer Experience Guide
Patagonia
10.2023 - 02.2024
Help Desk Analyst
Keno Kozie Associates
01.2019 - 02.2021
Bachelor of Science - Computer Science with a concentration in Human Centered Computing
University of Illinois At Chicago
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