AYMEN EL-MAAZAWI
Chicago
Summary
Results-driven IT and Audio Visual Specialist with over 10 years of experience in integration and advanced troubleshooting. Skilled in client-facing roles, including training and support for large conferences. Knowledgeable in emerging software and cloud platforms such as Azure and O365. Strong time management abilities enhance performance in deadline-oriented environments.
Overview
9
9
years of professional experience
Work History
FREELANCE AV/IT Technician
FREELANCE
Chicago-Los Angeles
01.2024 - Current
- Installed, maintained, and repaired a variety of A/V communication systems, including video conferencing, control units, and multi-cast devices for several locations and venues (Westin, Hyatt, Village of Orland Park, Chop Shop and more)
- Delivered specialized contract services, addressing technical challenges and providing network and AV system support for various clients.
- Provided technical support to users via phone, remote access, and in-person, ensuring prompt resolution of issues on operating systems for Windows and MAC.
- Troubleshot network connectivity issues involving routers, switches, hubs.
- Tested, Diagnosed and repaired personal computers and desktops in various settings, ensuring optimal functionality. (SB&O Inc. Curative Health, SOS Studios)
COMMISSIONING SPECIALIST / FIELD ENGINEER
AVI-SPL
Schaumburg
12.2021 - 12.2023
- Performed final testing and troubleshooting of audiovisual systems, ensuring functionality and compliance with Scope of Work.
- Tests integrated equipment and performs troubleshooting for AMX/Crestron, Extron, and DSP systems.
- Configures computer hardware, software, and IP addressable devices, to establish communication on a network.
- Facilitated end-user training for comprehensive understanding of operating systems and applications.
- Collaborated with customer, external IT team, and AVI-SPL internal staff, including project managers, programmers, and project engineers, to align project objectives.
LEAD TECHNICIAN
PSAV (Encore)
Rosemont
05.2019 - 12.2021
- Provided audiovisual needs to 45+ conferences per year ranging in size from 50-300 attendees.
- Tested audiovisual systems and identified solutions in a professional and timely manner.
- Interpreted electronic blueprints and project plans to enhance overall conference experience.
- Coordinated training sessions for technicians, acting as the liaison between team and client to ensure clear communication.
- Delegated tasks among technical team, escalated issues as needed, and verified completion of closing documentation.
SOUND ENGINEER
VSOP Studios
Chicago
07.2017 - 04.2019
- Worked with artists from concept to completion and delivered a clean product to clients.
- Collaborated with diverse clientele across multiple genres to deliver tailored sound solutions.
- Utilized a range of audio equipment, such as compressors and equalizers, to enhance sound quality in recordings.
- Applied techniques in panning, volume, and positioning to enhance sound quality.
- Skillfully used recording and sound design software and maintained records of project progress throughout.
- Advanced from internship to staff engineer role by acquiring new skills and responsibilities.
Education
DANTE LEVEL ONE/TWO CERTIFICATION -
AVI-SPL
Chicago, IL01-2022
ASSOCIATES IN APPLIED SCIENCE -
Truman College
Chicago, IL05-2017
Skills
- Audio systems expertise
- Digital signal processing
- Video conferencing technology
- Cloud solutions management
- Network configuration
- Networking knowledge
- Attention to detail
- Customer relationship management
- Team Player
Timeline
FREELANCE AV/IT Technician
FREELANCE
01.2024 - Current
COMMISSIONING SPECIALIST / FIELD ENGINEER
AVI-SPL
12.2021 - 12.2023
LEAD TECHNICIAN
PSAV (Encore)
05.2019 - 12.2021
SOUND ENGINEER
VSOP Studios
07.2017 - 04.2019
DANTE LEVEL ONE/TWO CERTIFICATION -
AVI-SPL
ASSOCIATES IN APPLIED SCIENCE -
Truman College