Ayline Gonzalez
Belvidere
Summary
Dynamic and detail-oriented professional with a proven track record at Bluff City Materials, excelling in ticket processing and customer service. Recognized for strong time management and empathy, I effectively enhanced customer satisfaction and streamlined operations, ensuring accuracy and efficiency in all transactions while training new team members.
Friendly and patient with a natural ability to connect with and support students. Possesses a foundational understanding of educational techniques and child development, combined with strong organizational and communication skills. Dedicated to creating a positive and inclusive learning environment to enhance student success.
Overview
3
3
years of professional experience
Work History
Ticket Writer
Bluff City Materials
06.2025 - Current
- Processed ticket requests efficiently, ensuring accuracy in order fulfillment.
- Documented transactions meticulously to ensure compliance with company policies.
- Assisted customers with ticket inquiries, providing timely and effective solutions.
- Trained new employees on ticketing procedures and best practices for customer service.
- Demonstrated flexibility in accommodating schedule changes, working extended hours as necessary during peak seasons or special events.
- Developed time-management skills that allowed me to balance multiple responsibilities effectively without compromising quality or accuracy of work performed.
- Maintained a professional demeanor under pressure, effectively handling difficult customer interactions with tact and diplomacy.
- Ensured accuracy in all transactions by diligently double-checking ticket details before finalization.
- Increased customer satisfaction by attentively addressing inquiries, complaints, or special requests.
Paraprofessional
Rockton School District 140
08.2024 - 05.2025
- Supported classroom instruction by preparing materials and assisting with lesson delivery.
- Facilitated student engagement through individual and group activities aligned with curriculum goals.
- Collaborated with teachers to monitor student progress and provide feedback on learning outcomes.
- Implemented behavioral interventions to promote positive social interactions among students.
- Maintained accurate records of student performance and participated in parent-teacher conferences as needed.
- Adapted instructional strategies to accommodate diverse learning styles and special needs of students.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Ticket Writer
Bluff City Materials
06.2023 - 11.2023
- Maintained up-to-date knowledge of inventory systems to enhance workflow efficiency.
- Adapted quickly to new software tools for improved operational effectiveness.
- Assisted management in improving overall operations through timely reporting of issues or discrepancies.
- Supported the successful execution of events by ensuring that all ticketing-related concerns were addressed promptly and accurately.
- Took initiative to troubleshoot minor technical issues related to the ticketing system, minimizing disruptions in service delivery.
- Served as a reliable resource for coworkers, offering assistance and guidance when needed.
Education
Associate of Arts - Secondary Education
Rock Valley College
Rockford, IL08-2026
High School Diploma -
Hononegah Community High School
Rockton, IL05-2023
Skills
- Professionalism and punctuality
- Strong attention to detail
- Fast typing speed
- Empathy and patience
- Cash handling experience
- Sales experience
- Teamwork
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Ticket Writer
Bluff City Materials
06.2025 - Current
Paraprofessional
Rockton School District 140
08.2024 - 05.2025
Ticket Writer
Bluff City Materials
06.2023 - 11.2023
Associate of Arts - Secondary Education
Rock Valley College
High School Diploma -
Hononegah Community High School