Summary
Overview
Work History
Skills
Timeline
Generic

Ayina Sumani

Chicago

Summary

Detail-oriented professional with experience in healthcare coordination, data entry, customer service, and caregiving. Skilled in managing clinical rotations, invoicing, and administrative tasks. Proven ability to teach, with strong multitasking, problem-solving, and organizational skills. Proficient in Google Suite and Microsoft Office, committed to efficient operations, and excellent customer service.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Inspira Financial
12.2024 - Current
  • Facilitated support within the COBRA department by addressing member inquiries on balances and enrollments.
  • Developed strategies to enhance customer service processes based on team and customer feedback.
  • Investigated escalated customer complaints to identify root causes and implement effective solutions.
  • Utilized workforce management tools to improve service delivery and boost customer satisfaction.
  • Generated reports on customer feedback, trends, and other metrics for management review.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Relayed customer feedback to cross-functional teams to improve products and services.

Administrative Assistant

Labels Unlimited
Chicago
06.2024 - 12.2024
  • Assisted with the planning of special events by arranging catering services, securing venues, and ordering promotional materials.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Compiled data from various sources into organized reports for review by the management team.
  • Facilitated communication between different departments within the organization.
  • Conducted research on various topics as requested by management.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations, and other written correspondence, as required by management staff.
  • Coordinated mailings, including sorting mail, preparing packages for shipping via courier service, or postal service.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.

Clinical Coordinator

Medical Health Centers
Burr Ridge
02.2024 - 06.2024
  • Coordinated clinical rotations for third- and fourth-year students to enhance educational experiences.
  • Facilitated communication with preceptors for timely submission of evaluations.
  • Managed invoices and resolved discrepancies while maintaining accurate records in Google Sheets.
  • Developed and implemented clinical policies and procedures to ensure compliance with regulatory standards.
  • Monitored quality assurance activities related to clinical operations.
  • Organized continuing education opportunities for staff members related to their respective roles.

Caregiver

Home Watch Caregivers
Palos Hills
07.2020 - 01.2024
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Developed plans for respite care when needed, based on the availability of family members or other caregivers..

Skills

  • Customer service
  • Problem solving
  • Workforce management
  • Data analysis
  • Regulatory compliance
  • Communication skills
  • Conflict resolution
  • Time management
  • Record keeping
  • Project management
  • Account management
  • Typing proficiency
  • Proofreading
  • Order fulfillment
  • Microsoft Office expertise
  • Research
  • Coordination

Timeline

Customer Service Specialist

Inspira Financial
12.2024 - Current

Administrative Assistant

Labels Unlimited
06.2024 - 12.2024

Clinical Coordinator

Medical Health Centers
02.2024 - 06.2024

Caregiver

Home Watch Caregivers
07.2020 - 01.2024

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Ayina Sumani