Ayaa Mahmoud
Orland Park
Summary
Versatile customer service professional with 3 years of experience in sales, community service, and youth leadership. Skilled in managing complex logistics, including large-scale meal production and fundraising event coordination. A creative collaborator with a background in video editing and faith-based youth advocacy, committed to excellence in service and community development.
Overview
2
2
years of professional experience
Work History
Lancome Beauty Advisor/Sales Associate
Dillards Dept Store
Cincinnati, OH
08.2025 - Current
- Provided personalized beauty consultations, enhancing customer satisfaction and loyalty.
- Demonstrated product knowledge to drive sales of skincare and cosmetics lines.
- Assisted customers in selecting products tailored to their skin type and preferences.
- Maintained visual merchandising standards to create engaging displays and promote products.
- Collaborated with team members to meet departmental goals and improve service delivery.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
Server
Roses and Kebab
Orland Park, IL
08.2024 - 05.2025
- Welcomed guests with attentive, friendly service and created a smooth, enjoyable dining experience from the moment they were seated
- Handled multiple tables simultaneously during peak hours while maintaining accuracy, efficiency, and strong communication.
- Managed POS transactions with precision, including payment processing, order modifications, and coordination with the kitchen.
- Collaborated with hosts, bussers, and kitchen staff to support efficient service flow and quick order delivery.
- Completed side duties such as resetting tables, organizing stations, pre-bussing, restocking supplies, and preparing the dining area for opening and closing.
- Increased sales by recommending appetizers, drinks, and desserts based on guest preferences.
- Accumulated over 30 positive reviews for the business due to superior and quality job performance.
- Resolved customer concerns promptly and professionally to maintain a positive dining experience and restaurant reputation.
Server
Cunningham Restaurant Group
Montgomery, OH
10.2023 - 08.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately took and processed customer orders using POS systems efficiently.
- Assisted with food and beverage preparation, maintaining high standards of quality and presentation.
- Demonstrated adaptability by handling diverse customer requests promptly and effectively.
- Managed cash transactions accurately, balancing registers at the end of shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Degree of Transfer/Social Work - Social Work
Moraine Valley Community College
Palos Hills, ILLanguages
English
Native or Bilingual
Arabic
Full Professional
American Sign Language
Limited Working
Timeline
Lancome Beauty Advisor/Sales Associate
Dillards Dept Store
08.2025 - Current
Server
Roses and Kebab
08.2024 - 05.2025
Server
Cunningham Restaurant Group
10.2023 - 08.2024
Degree of Transfer/Social Work - Social Work
Moraine Valley Community College