Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aviva Solson

Summary

Results-driven Learning & Development professional with a proven track record of empowering individuals and teams to reach their full potential. Leveraging a dynamic blend of strategic thinking, motivational leadership, and impactful facilitation, I have successfully guided professionals at all levels to achieve measurable performance improvements that align with business goals. As a passionate advocate for continuous improvement, I am committed to driving organizational success by creating an engaging learning environment that fosters growth, excellence, and professional development.

Overview

8
8
years of professional experience

Work History

Executive Coach & Entrepreneur

Profound Connections
08.2019 - 08.2023
  • Coached 17 clients through 1-on-1 coaching to overcome challenges and achieve their goals of increased confidence, enhanced presentation & public speaking skills, communication & negotiation skills, improved relationship building, etc. As a result, their job performance improved, they retained more clients, onboarded more new clients, and got promoted. Their organizations saw a boost in company bottom line through increased sales, stronger collaboration, boosted employee morale, and improved client satisfaction.
  • Created and delivered 11 in-person and virtual trainings on impacts of beliefs, productive habits, positive mindset, effective goal setting, leveraging your strengths, etc. As a result, trainees learned how to use their resources more effectively, built stronger teams, better served their clients, and made a stronger impact on company growth.

Senior Manager of Program & Change Management

Raymond James Financial Services, Inc
04.2019 - 08.2019
  • Oversaw all stages of change initiatives and program management - from planning & strategy to launch & adaptation. This included communication to all stakeholders every step of the way, handling objection, gaining their buy-in, staff training, ongoing coaching & support, monitoring impact, etc.
  • Partnered with Human Resources (HR) and Senior Leadership to centralize compliance tasks and responsibilities.
  • Created and trained staff on new department procedures, resulting in clarity and consistency in practices and documentation across department and across financial advisor branches.
  • Recruited, trained, coached, developed, and managed team of three Analysts that supported Change Management projects.

Adminstrative & Sales Project Manager

Raymond James Financial Services, Inc
02.2017 - 04.2019
  • Hired, trained, coached, developed, and managed team of nine Sales Support associates that prepared various reports and analysis for Sales teams and Sales Management.
  • Led initiatives to increase accuracy, efficiency, reporting, and collaboration within department and firm.
  • Led CRM transition from ARM to Microsoft Dynamics; monitored all stages of project life cycle, served as liaison between stakeholders, oversaw day-to-day operations of program, trained associates on new system, implemented quality assurance standards, and coordinated development of reporting capabilities to make sales process and sales management more efficient and effective.
  • Partnered with Learning & Organizational Development in HR to deliver new hire trainings, goal setting & self-evaluation trainings, etc.
  • Partnered with Diversity & Inclusion leaders in HR to shape company efforts, raise awareness, create strategies, and increase leader and employee engagement in related firm wide initiatives. This resulted in higher employee satisfaction, increased flow of ideas, and better client service.

Team Leader - Financial Client Support

T. Rowe Price Financial Services
07.2015 - 02.2017
  • Recruited, trained, developed, and managed team of 15 associates to expand on their financial and business acumen, consultative skills, FINRA licensing requirements, and coached them through their action plans and career paths.
  • Monitored phone volumes, took action when needed, and supported staff to ensure 80% service level goal and 90% client satisfaction goal were exceeded.
  • Chairperson for Women's Roundtable. Led events and discussion groups to raise awareness, have open dialogue, resolve problems, etc. This enabled women to bring their whole, authentic selves to work, minimized gender gap, and ultimately resulted in smoother flow of ideas.
  • Led Learning & Development initiatives. Served as a liaison between Retail Investment Services and the Learning & Development departments, communicated training & development needs, built training content, co-delivered trainings to staff, etc.
  • Designed and delivered "New Accounts Training" to 240 associates that were allowed to open new client accounts as a result of their new licenses.
  • Mentored 3 Supervisors and 2 Team Leaders on other teams to enhance their leadership skills, greatly contributing to their promotions, boosting morale on their teams, and increasing their teams' metrics.
  • Promoted 5 times within organization from October, 2010 to July, 2015 due to outstanding performance, proactive contributions to the team and department, and proven track record of enhancing client and employee experience through trainings, coaching, and initiatives.
  • Mentored 22 employees over the years on their specific career goals resulting in their promotion to leadership, sales, learning consultant, etc.

Education

Bachelor of Science - Life Sciences & Biology

Tel-Aviv University
Tel Aviv, Israel

Skills

  • Leadership
  • Leadership Development
  • Program Management
  • Organizational Development
  • Recruiting and Talent Management
  • Performance Management
  • Employee Engagement
  • Analytical Skills

Languages

English
Native or Bilingual
Hebrew
Full Professional
Hindi
Full Professional

Timeline

Executive Coach & Entrepreneur

Profound Connections
08.2019 - 08.2023

Senior Manager of Program & Change Management

Raymond James Financial Services, Inc
04.2019 - 08.2019

Adminstrative & Sales Project Manager

Raymond James Financial Services, Inc
02.2017 - 04.2019

Team Leader - Financial Client Support

T. Rowe Price Financial Services
07.2015 - 02.2017

Bachelor of Science - Life Sciences & Biology

Tel-Aviv University

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Aviva Solson