Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Aviv Ben Dror

Ramat Gan

Summary

Product-oriented professional with experience in technical team leadership and customer-focused solutions. Demonstrated ability in bridging technical and business needs through close collaboration with R&D teams and stakeholders. Proven track record in implementing process improvements and managing cross-functional initiatives to enhance product performance and user satisfaction.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Technical Support & Customer Support Team Lead

Paypo / Just Eat Takeaway
01.2019 - Current
  • Drove product enhancement initiatives through data-driven customer insights and close R&D collaboration, significantly elevating product performance and user satisfaction.
  • Managed the end-to-end product lifecycle for new features, from discovery and requirement gathering to successful deployment, optimizing user experience, and driving adoption.
  • Developed and maintained comprehensive product documentation and a knowledge base, ensuring efficient cross-functional alignment, and fostering self-service for stakeholders.
  • Performed data-driven analysis of customer feedback to identify critical trends and inform strategic product improvements, resulting in enhanced customer satisfaction.
  • Pioneered the implementation of a multi-tiered product support structure, significantly optimizing service delivery, and enhancing team scalability to better support product users.
  • Bridged communication effectively between technical teams and end users, translating complex product requirements, and articulating technical feasibility and constraints.

Security Officer

Israel Airports Authority
01.2014 - 01.2017
  • Ensured the safety and security of passengers in high-pressure environments.
  • Managed complex operational workflows and demonstrated strong decision-making skills.
  • Cultivated effective teamwork and adaptability while handling unexpected situations.

Education

Full Stack Web Developer

John Bryce Academy
01.2022

Skills

HTML, CSS, JavaScript, SQL, React, Angular, REST APIs, Nodejs, Java ,Jira, Mondaycom, Asana, Tableau, Google Analytics, Google Workspace

Military Service

High classification role, Ministry of Defense

Timeline

Technical Support & Customer Support Team Lead

Paypo / Just Eat Takeaway
01.2019 - Current

Security Officer

Israel Airports Authority
01.2014 - 01.2017

Full Stack Web Developer

John Bryce Academy
Aviv Ben Dror