Summary
Overview
Work History
Education
Skills
Languages
Military Service
Timeline
Generic

Aviad Ashkenazi

Summary

Dedicated, professional Customer Success Manager, with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

Service Delivery Manager

Papaya Global
04.2024 - Current
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships.
  • Expertise in driving continuous improvement initiatives to enhance customer satisfaction and operational performance.
  • Improved service quality, addressing client concerns promptly and professionally.
  • Coordinated with multiple departments to ensure seamless service delivery across all touchpoints..


Customer Success Manager

Papaya Global
11.2022 - 03.2024
  • Manage a portfolio of key accounts, ensuring customer satisfaction and retention rates are met or exceeded.
  • Conduct regular meetings with clients to review account status and identify opportunities for growth.
  • Collaborate with internal teams, including sales, marketing, legal and product development, to ensure customers' needs are met.
  • Analyze customer data and trends to identify areas for improvement and proactively address issues before they become problems.

Customer Success Operations

Papaya Global
11.2021 - 10.2022
  • Develop and implement strategies to improve customer experience and drive business growth.
  • Utilized CRM and customer success tools (e.g. Salesforce) to track customer interactions and identify areas for improvement.
  • Oversee daily operations to ensure customer needs are met, and performance targets are achieved.
  • Implement and monitor key performance indicators (KPIs) to track team performance and identify areas for improvement.

Manager

SPHERA Winery
01.2021 - 10.2021
  • Managed and operated the visitors center.
  • Responsible for all aspects of hospitality such as recruitment, training and events in the winery.
  • Interacting and maintaining a close relationship with our VIP customers.
  • Led massive change in hospitality with rapid change in economic goals.

Bar & Floor Manager

R2M Hospitality Group
04.2013 - 01.2021
  • Managed all phases of recruitment, including interviewing and training new employees.
  • Recruited, interviewed and trained more than 20 new employees.
  • Re-invented and implemented new recruitment, and workforce development programs to meet yearly goals.
  • Led major cost reduction by improving inventory management and implementing new work methodology.
  • Interacted and managed day-to-day big market suppliers' communications.

Education

MBA - Business Management, Administration & Marketing

The Academic College of Tel Aviv Yaffo
06.2023

Bachelor of Arts - Behavioral Sciences

The Academic College of Tel Aviv Yaffo
06.2017

Skills

  • Staff Leadership
  • Client Service Optimization
  • Customer Service and Assistance
  • Sales Proficiency
  • Customer Service
  • Operational Efficiency

Languages

Hebrew
Native language
English

Military Service

Navy Medic - Navy Force

2008 - 2011


  • Managed the base clinic.
  • Clinic's professional authority.
  • Awarded an excellence certificate.
  • Graduated senior medic course.

Timeline

Service Delivery Manager

Papaya Global
04.2024 - Current

Customer Success Manager

Papaya Global
11.2022 - 03.2024

Customer Success Operations

Papaya Global
11.2021 - 10.2022

Manager

SPHERA Winery
01.2021 - 10.2021

Bar & Floor Manager

R2M Hospitality Group
04.2013 - 01.2021

MBA - Business Management, Administration & Marketing

The Academic College of Tel Aviv Yaffo

Bachelor of Arts - Behavioral Sciences

The Academic College of Tel Aviv Yaffo

Similar Profiles

CREATE PROFILE
Aviad Ashkenazi