Ava Wisdom
Pekin
Summary
Dedicated crew member and leader with a strong focus on customer service and teamwork. Proven track record in delivering high-quality service and training new team members to ensure operational success. Additionally, a dynamic nanny with experience in creating engaging educational activities and managing schedules for children aged 6-14. Known for effective communication and fostering a supportive learning environment, ensuring timely task completion and promoting academic growth.
Overview
2
2
years of professional experience
Work History
Private Nanny
Private Residence
Pekin, IL
03.2025 - Current
- Four kids at a time, age range 6-14
- Developed engaging educational activities tailored to individual learning styles.
- Managed daily schedules, ensuring timely completion of tasks and activities.
- Facilitated effective communication between parents and children regarding needs and progress.
- Implemented positive reinforcement techniques to encourage desirable behaviors.
- Maintained a safe, clean environment conducive to children's well-being and exploration.
- Assisted with homework, fostering academic growth and building confidence in learning abilities.
Crew Member
Oberweis Ice Cream and Dairy Store
Bloomington, IL
08.2024 - 08.2026
- Prepared and served food, ensuring high-quality presentation and customer satisfaction.
- Resolved customer inquiries and complaints promptly, demonstrating problem-solving skills in fast-paced environment.
- Operated cash register, handling transactions accurately and efficiently for a positive customer experience.
- Maintained cleanliness of service area, adhering to health and safety regulations at all times.
- Assisted in inventory management, restocking supplies to meet daily operational needs effectively.
- Collaborated with team members to ensure smooth workflow during peak hours, enhancing service speed.
- Trained new crew members on operational procedures and customer service standards for consistency in performance.
- Monitored equipment functionality, reporting any issues promptly to maintain store operations smoothly.
- Worked front counter, drive-thru and other areas.
Education
Associate of Arts - History
Heartland Community College
Normal, IL05-2027
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Cleaning
- Attention to detail
- Flexible schedule
- Integrity and honesty
- Safety awareness
- Basic math
- Leadership qualities
- Store opening and closing
Timeline
Private Nanny
Private Residence
03.2025 - Current
Crew Member
Oberweis Ice Cream and Dairy Store
08.2024 - 08.2026
Associate of Arts - History
Heartland Community College