Ava Monson
Colona,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Member Contact Center Agent
Vibrant Credit Union
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained and managed customer files and databases.
- Answered over 80 calls per shift to meet fast-paced call center demands
Teller
Vibrant Credit Union
12.2022 - 06.2023
- Maintained friendly and professional customer interactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Math Teacher
Joliet Township High School
08.2021 - 11.2022
- Assessed student comprehension through regular quizzes, tests, and assignments.
- Prepared and implemented lesson plans covering required course topics.
- Leveraged diverse learning strategies to prepare students for higher-level education requirements.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
Education
Bachelor of Arts - Mathematics Teacher Education
North Central College
Naperville, IL05.2021
Skills
- Excellent Communication Skills
- Active Learning
- Customer Relations
- Creative Solutions
- Data Analysis
- Motivated Team Player
- Compassion and Empathy
- Typing
- Problem-Solving
- Microsoft Office Expertise: Excel, PowerPoint, Teams, Word
Timeline
Member Contact Center Agent
Vibrant Credit Union
06.2023 - Current
Teller
Vibrant Credit Union
12.2022 - 06.2023
Math Teacher
Joliet Township High School
08.2021 - 11.2022
Bachelor of Arts - Mathematics Teacher Education
North Central College
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