Ava Coffin
Springfield
Summary
Developed skills in collaborative training environment, focused on communication, leadership, and curriculum development. Excel at designing and delivering educational programs tailored to diverse learning styles. Seeking to transition into new field, leveraging these transferrable skills to drive success in varied roles.
Overview
3
3
years of professional experience
Work History
Hostess Trainer
Texas Roadhouse
Springfield, IL
06.2025 - Current
- Trained new host staff on customer service standards and seating procedures.
- Optimized seating arrangements to enhance flow and reduce wait times during peak hours.
- Coordinated front-of-house operations to ensure timely, efficient guest interactions.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Monitored guest experiences and addressed concerns promptly to maintain high satisfaction.
- Provided ongoing support and feedback to improve team performance and service quality.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Collaborated with waitstaff to promptly accommodate guest requests, enhancing dining experience.
Server Assistant/Restaurant Busser
Texas Roadhouse
Springfield, IL
06.2025 - Current
- Assisted servers by promptly clearing tables and resetting for new guests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Trained new bussers on standard operating procedures and service expectations.
Food Runner
Texas Roadhouse
Springfield, IL
06.2025 - Current
- Delivered food orders efficiently to tables, ensuring timely service and customer satisfaction.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with kitchen staff to coordinate food preparation and presentation for seamless dining experiences.
- Maintained cleanliness and organization of service areas, enhancing overall restaurant atmosphere.
- Assisted in training new team members on food running procedures and restaurant protocols.
After-School Care Provider
Trinity Lutheran School
Springfield, IL
09.2023 - 05.2025
- Developed and implemented age-appropriate educational programs and recreational activities.
- Supervised daily activities to create a safe and engaging environment fostering children's growth and development.
- Fostered positive relationships with students, parents, and staff to enhance communication.
- Monitored student behavior and applied conflict resolution techniques to maintain a respectful environment.
- Trained new staff on safety protocols and activity planning procedures.
- Provided homework assistance, enhancing understanding of subject material and boosting students' confidence.
- Created a clean, organized environment that encouraged learning by keeping materials accessible to students at all times.
Education
High School Diploma -
Springfield High School
Springfield, IL06-2026
Brakes - Automotive Technology And Services
Capital Area Career Center
Springfield, IL06-2026
Skills
- Guest relations
- Table assignment
- Customer service
- Training techniques
- Multitasking
- Problem-solving
- Team collaboration
- Exceptional communication
- Adaptability and flexibility
- Food safety
Timeline
Hostess Trainer
Texas Roadhouse
06.2025 - Current
Server Assistant/Restaurant Busser
Texas Roadhouse
06.2025 - Current
Food Runner
Texas Roadhouse
06.2025 - Current
After-School Care Provider
Trinity Lutheran School
09.2023 - 05.2025
High School Diploma -
Springfield High School
Brakes - Automotive Technology And Services
Capital Area Career Center