Autumn Murray
Bolingbrook
Summary
Experienced RN with 10+ years of nurse-related expertise, currently contributing to a Clinical Call Center serving 200+ clinics. Dedicated team player excelling in effective collaboration and regular communication, ensuring seamless coordination among healthcare professionals. Recognized for quick grasp and adaptation to new and complex changes, consistently prioritizing patient satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Call Center Triage Nurse
Oak Street Health
03.2021 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care for over 170 centers in the U.S.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
- Assisted with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Assisted with Weekly RN Schedule for growing staff of 80+ nurses.
Registered Nurse
Loyola University Medical Center
05.2019 - 03.2021
- Provide direct quality care to up to 6 patients including monitoring, charting and evaluating patient conditions in a32-bed unit
- Monitoring acute changes, and escalating patient care if needed
- Providing exceptional care for high risk individuals; including fresh transplant patients from the OR as well as step down SICU patients
- Collaborates with other members of the health care team to promote effective patient care
- Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients
- Performs required documentation and communicates in a competent and effective manner to meet patient and/or family needs and regulatory requirements
- Maintains strict confidentiality of patient, employee and department information to ensure patient rights
- Served as a role model and helped with the orientation process of new employees
Certified Nursing Assistant
Silver Cross Hospital
03.2014 - 03.2019
- Provides patients' personal hygiene by giving bedpans, urinals, baths; assisting with travel to the bathroom; helping with showers and baths
- Assists with newborn testing; including hearing tests, transcutaneous bilirubin check, and critical congenital heart and PKU screening
- Maintains patient stability by checking vital signs and weight; recording intake and output
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing staff
- Documents actions by completing forms, reports, logs, and records
- Performed clerical duties including answering calls, handling correspondence, and maintenance and organization of patient records
- Assisted patients in proper documentation for birth certificates, while using state database to create birth certificates
- Patient data entry in Cerner and Surginet Systems
- Orders and receives supplies for the unit
Certified Nursing Assistant
Lexington Square
07.2012 - 03.2014
- Assists with activities of daily living on an Alzheimer's and Dementia unit assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patient
- Provides patients' personal hygiene by giving bedpans, urinals, baths, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
- Maintains patient stability by checking vital signs
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
Education
Bachelor's of Science in Nursing - undefined
Chamberlain College of Nursing
01.2019
Associate's Degree in Science - undefined
Moraine Valley Community College
01.2016
Skills
- Strong Work Ethic
- Therapeutic Communication
- Professionalism
- Exceptional Time Management
- Critical Thinking
- Strong Clinical Judgment
- Adaptability
- Problem Solving
Certification
- Basic Life Support (BLS) certified through The American Heart Association
- Nurse Preceptor for new RN Employees
Timeline
Clinical Call Center Triage Nurse
Oak Street Health
03.2021 - Current
Registered Nurse
Loyola University Medical Center
05.2019 - 03.2021
Certified Nursing Assistant
Silver Cross Hospital
03.2014 - 03.2019
Certified Nursing Assistant
Lexington Square
07.2012 - 03.2014
Bachelor's of Science in Nursing - undefined
Chamberlain College of Nursing
Associate's Degree in Science - undefined
Moraine Valley Community College
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