Overview
Work History
Education
Skills
Timeline
Generic

Austin Washington

Rockford

Overview

2026
2026
years of professional experience

Work History

Sales Associate

Staples
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Managed efficient cash register operations.

Clerk/Lead

Staples Fullfillment Center
03.2014 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Input data into spreadsheets and databases
  • Maintain 6 Packsize machines keeping them up and running to push out work. The machines takes in Corrugate laser cuts it into the size box for customers specific orders.
  • I also worked one on one with alot of the Supervisors and Operartions Managers. Giving them my feedback and ideas of how to be more effective. I also would here there feedback apply it to my workload or taking information and giving it to my associates of changes going forward.
  • Maintaining a safe and clean area in Packsize and around the area

Sales Associate

JCPenny Department Store
09.2004 - 11.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Waiter

Clifbreakers
04.2004 - 08.2004
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Education

Bachelor Of Communication Studies -

Miles College
Birmingham, AL

High School Diploma -

Hononegah High School
Rockton, IL
06.2007

Skills

    Communication great work ethic responsible learn fast motivator team player computer skills like to build things

Timeline

Clerk/Lead

Staples Fullfillment Center
03.2014 - Current

Sales Associate

JCPenny Department Store
09.2004 - 11.2011

Waiter

Clifbreakers
04.2004 - 08.2004

Sales Associate

Staples

Bachelor Of Communication Studies -

Miles College

High School Diploma -

Hononegah High School

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