Austin Thielen
Mascoutah
Summary
Energetic, self-motivated and assertive individual who enjoys working with people from diverse backgrounds and varied interests. Computer experience, adept at providing technical solutions in a clear and concise, non-technical manner. Ability to communicate effectively and follow instructions. Dependable, independent worker. Strong Analytic and problem resolution. Strong customer service communication and interpersonal ability. Adaptability and time management.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
14
14
years of professional experience
Work History
Load Planner
LIT Trucking
07.2021 - 04.2025
- Monitored performance metrics, identifying areas for improvement in load planning efficiency and effectiveness.
- Developed strong relationships with carriers, negotiating favorable contract terms and securing reliable service providers.
- Updated company database with shipping information using [Software] to maintain visibility of operations for management.
- Reduced transportation costs for the company with effective load planning and consolidation techniques.
- Managed high volumes of daily shipping activities, consistently meeting deadlines and achieving customer satisfaction.
- Resolved conflicts between shipping parties, effectively addressing concerns and finding mutually agreeable solutions.
- Trained new team members on load planning software and procedures, fostering a collaborative work environment.
- Maintained open lines of communication between drivers, dispatchers, supervisors, ensuring consistent information flow throughout the organization.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Entered shipping information into computer system and estimated freight and postal rates.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
Bartender
Skootrs
10.2018 - 07.2021
- Served bar and restaurant patrons ordered drinks, including beer, wine, liquors, and mixed beverages
- Kept the bar area safe, clean, and well-stocked throughout each working shift
- Rang up customers on the POS system and the accompanying credit card reader
Parts Clerk
Trans States Airlines
10.2016 - 10.2018
- Helped plan and move air plane parts across the states to ensure air crafts were done with repairs on time and on schedule with flight plans
- Answer any and all calls about parts arriving and departing while overseeing packages leaving the hanger
- Utilize internal computer program to issue, return, process parts/tooling from stock and communicating with other parts clerks to make sure parts or tools have arrived
- Verify, Pull and Prepare Shipments/Receipts with airplane mechanics and upper management
Shift Manager
McDonald's
07.2011 - 08.2018
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Resolve customer complaints regarding food service
- Compile and balance cash receipts at the end of the day or shift
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Establish standards for personnel performance and customer service
- Coordinate and supervise work of kitchen staff
Education
High school diploma -
Mascoutah High School
Mascoutah, IL01.2013
Skills
- Strong multitasking
- Highly reliable
- Load management
- Team player attitude
- Route optimization
- Customer service
- Logistics management
- Team collaboration
- Carrier negotiations
- Routing
Additional Information
Energetic, self-motivated and assertive individual who enjoys working with people from diverse backgrounds and varied interests, Computer experience, adept at providing technical solutions in a clear and concise, non-technical manner., Ability to communicate effectively and follow instructions, Dependable, independent worker, Strong Analytic and problem resolution, Strong customer service communication and interpersonal ability, Adaptability and time management
Personal Information
- Willing To Relocate: St. Louis
- Authorized To Work: US for any employer
Timeline
Load Planner
LIT Trucking
07.2021 - 04.2025
Bartender
Skootrs
10.2018 - 07.2021
Parts Clerk
Trans States Airlines
10.2016 - 10.2018
Shift Manager
McDonald's
07.2011 - 08.2018
High school diploma -
Mascoutah High School
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