Austin Smith

Delivered exceptional customer service by assisting clients with product inquiries, processing orders, and resolving issues in a fast-paced healthcare distribution environment. Collaborated with sales representatives and cross-functional teams to ensure accurate order fulfillment, maintain strong customer relationships, and identify opportunities to support sales growth. Developed strong communication, problem-solving, and organizational skills while gaining experience with CRM systems, order management, and professional business operations.

Provided friendly and efficient customer service in a high-volume restaurant environment by greeting guests, taking orders, processing payments, and ensuring a positive dining experience. Maintained a clean and organized front-of-house area, accurately handled cash and point-of-sale transactions, and worked collaboratively with team members to deliver fast, high-quality service. Demonstrated strong communication, multitasking, and problem-solving skills while consistently meeting company standards for food safety, cleanliness, and customer satisfaction

Completed over 30 hours of in-person shadowing with an orthopedic surgeon in both clinical and surgical settings. Observed patient evaluations, diagnostic decision-making, treatment planning, and a variety of orthopedic surgical procedures. Gained insight into physician-patient communication, multidisciplinary collaboration, sterile operating room protocols, and the delivery of high-quality musculoskeletal care while developing a deeper understanding of the medical profession.

Served as a dock hand and boating safety instructor, educating individuals of all experience levels on the safe operation of boats and personal watercraft (PWCs). Conducted hands-on safety training, demonstrated proper boating procedures, and promoted compliance with water safety regulations. Performed daily inspections of dock facilities and equipment to ensure safe operations, assisted with the maintenance and repair of damaged watercraft, and provided excellent customer service in a fast-paced marina environment. Developed strong leadership, communication, problem-solving, and teamwork skills while maintaining a safe and efficient waterfront operation.