Austin Porter
Farmer City
Summary
Detail-oriented and reliable professional skilled in managing multiple priorities while maintaining a positive outlook. Committed to team success through a proactive approach to additional responsibilities. Proven ability to adapt to changing environments and contribute effectively to collaborative efforts. Eager to leverage skills in a dynamic setting to drive results and enhance overall team performance.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Dynamic PC Support
Worldwide TechServices
Champaign, IL
02.2026 - Current
- Provide expert customer support for desktops and laptops, including troubleshooting and repair of client products
- Addressed technical issues promptly and accurately through direct client interaction, ensuring a high level of customer satisfaction
- Managed service calls in compliance with established service level agreements, demonstrating commitment to timely resolution
- Conducted real-time reporting and documentation of all support calls in adherence to company policies and guidelines
- Controlled inventory and assets through efficient management of parts and equipment turnaround, aligning with client service agreements
- Maintained compliance with all safety policies and operational guidelines to uphold a safe work environment
- Collaborated with team members to fulfill additional duties as assigned to meet evolving business needs.
Fiber Optics and Wireless Installer
MR Systems Wireless
10.2025 - 01.2026
- Install and configure various types of equipment, including fiber equipment, wireless radios, and VoIP telephone systems
- Troubleshoot and resolve issues with installed systems
- Perform maintenance and repairs on installed systems
- Delivery and removal of equipment needed to complete installation work
- Responsible for Fiber to the Home and Fixed broadband wireless residential and commercial installations
Store Manager | Kitchen Manager | Shift Lead
Casey’s General Store
11.2017 - 11.2025
- Supervised store and kitchen operations, leading teams across customer service, food preparation, and daily retail functions
- Hired, trained, and coached staff to improve performance, streamline operations, and promote a positive team environment
- Managed inventory, vendor orders, and scheduling systems to optimize labor coverage and reduce waste
- Oversaw and maintained POS systems, resolving minor technical issues and ensuring accurate financial reporting
- Collaborated with leadership on performance metrics, audits and continuous process improvements to boost profitability
Education
Associate in Applied Science -
Parkland College
02.2020
High School Diploma - undefined
DeLand-Weldon High
05.2009
Skills
- PC assembly expertise
- OSI model networking
- Experienced with Windows operating systems
- Basic hardware and software troubleshooting
- Time management
- Flexible and adaptable
- Dependable and responsible
- Organization and time management
Certification
CompTIA A+ in Training - April 2026
Interests
Hiking, Martial Arts, 3D & 2D Animation, Video Games, Star Trek, Former Volunteer Firefighter
Timeline
Dynamic PC Support
Worldwide TechServices
02.2026 - Current
Lenovo Qualified PC Service Technician
02-2026
Fiber Optics and Wireless Installer
MR Systems Wireless
10.2025 - 01.2026
Store Manager | Kitchen Manager | Shift Lead
Casey’s General Store
11.2017 - 11.2025
High School Diploma - undefined
DeLand-Weldon High
Associate in Applied Science -
Parkland College