Austin payne
Mount Carmel
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Utility professional prepared for challenges of role with hands-on experience in power line maintenance and repair. Known for reliability and teamwork, ensuring safety and efficiency in all tasks. Flexible and adaptable, consistently meeting dynamic needs of job.
As a person that has a broad level of experience in the customer service field both in industrial, and commercial. I strongly believe that I would be a well equipped candidate to manage a variety of tasks in any environment, and the ability to create a long lasting relationships with customers through hard work, and dedication to their needs as well as keeping my companies best interests in mind.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Apprentice Lineman
Duke Energy
10.2022 - Current
- Positioned boom trucks and man lifts to reach lines, transformers, and existing connections.
- Assisted Journeyman Lineman with work to learn trade and practice techniques.
- Expanded skill set through hands-on experience with various tools, machinery, and techniques used in the field of power line work.
- Developed proficiency in operating heavy machinery such as bucket trucks, digger derricks, and boom lifts to complete various tasks on the job site.
- Worked with construction crews to route and re-route power lines around new builds either via above-ground lines or below-ground utilities.
- Promoted safe working practices within the crew by adhering to established safety protocols at all times.
- Gained proficiency in climbing poles, towers, and structures to perform required tasks at varying heights.
- Supported successful project completions by collaborating closely with experienced linemen and supervisors to execute assigned tasks effectively.
- Established positive relationships with coworkers, supervisors, and clients by displaying professionalism, strong work ethic, and a commitment to providing high-quality service.
- Responded to emergency repair calls to conduct line switching or sectionalizing to reroute current and speed service restoration.
- Worked to string, splice, and transfer wire in both energized and de-energized circuits.
- Traveled to northern Indiana, Kentucky, and Ohio as part of disaster recovery response following widespread destruction resulting from storms and wildfires.
- Developed strong technical knowledge of electrical systems, transformers, circuit breakers, switches, insulators, and other power distribution components.
- Strengthened communication skills while coordinating with team members during emergency response situations to quickly restore power after outages.
- Used climbers, bucket lifts and safety equipment for work at heights reaching as much as 65 feet above ground.
- Installed and maintained overhead and underground electrical power lines and auxiliary equipment.
- Inspected power lines and poles for signs of damage or wear, interference, and degradation, and reported findings to supervisor.
- Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.
- Followed all safety protocols and regulations while working at height and with live electricity.
- Proved successful working within tight deadlines and a fast-paced environment.
Journeyman Electrician
Preformance Contractors
04.2021 - 10.2022
- Repaired and installed new fixtures, wiring, circuits, and motors.
- Assisted in training apprentice electricians, sharing knowledge, techniques, and best practices for success in the trade.
- Collaborated with other tradespeople to complete complex projects efficiently and meet deadlines.
- Performed troubleshooting to determine issues and appropriate action to complete tasks and provide quality installations.
- Interpreted blueprints, schematics, and diagrams of project requirements and initiated appropriate electrical installations.
- Completed rough-in, termination, and underground work.
- Read technical drawings, diagrams and project documentation to make accurate decisions about electrical system installations and repair work.
- Trained junior electrical professionals on proper procedures.
- Tested electrical systems and components for continuity, current, voltage and resistance.
- Maintained a clean and organized work environment, ensuring optimal productivity during electrical tasks.
- Verified problems, investigated faults, and troubleshot solutions to enhance installations.
- Contributed to successful project outcomes by reading blueprints accurately and executing installations accordingly.
- Diagnosed issues and developed effective solutions.
- Performed regular maintenance on various types of electrical equipment for enhanced longevity and performance.
- Completed challenging assignments on time by effectively prioritizing tasks and managing resources.
- Troubleshooted systems and repaired equipment, ensuring compliance with all established guidelines.
- Demonstrated exceptional problem-solving skills in diagnosing complex electrical malfunctions and implementing effective solutions.
- Operated tools according to prescribed safety practices.
- Adhered to safety protocols, OSHA standards and building codes in installation of systems, operation of equipment, and handling of materials.
- Enhanced workplace safety through meticulous adherence to electrical codes and regulations during installation processes.
- Enhanced team cohesion and efficiency, leading by example and promoting open communication among colleagues.
- Boosted customer satisfaction, efficiently diagnosing and resolving complex electrical issues.
- Fostered culture of continuous improvement by initiating peer-review process for complex electrical installations.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Managed business report generation, recordkeeping and supply ordering.
- Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may be hazardous.
Apprentice Electrician
IBEW Local 16
01.2019 - 12.2020
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Assisted in the successful completion of various commercial and residential projects by providing reliable support to journeyman electricians.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Installed conduit systems effectively for better wire protection, contributing to overall system longevity and reliability.
- Checked and performed electrical wiring through conduits and holes in walls and floors.
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
- Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
- Increased job site safety by diligently adhering to OSHA standards and regulations during electrical installations.
- Implemented proper grounding techniques during installations, reducing potential risks associated with power surges or faults in the system.
- Improved project efficiency through effective communication with team members and supervisors regarding tasks and responsibilities.
- Identified and studied electrical problems to determine correct solutions.
- Supported timely project completions through effective time management skills, prioritizing tasks according to deadlines set forth by supervisors.
- Assisted with electrical system upgrades, contributing to increased efficiency and sustainability in homes and businesses.
- Enhanced customer satisfaction by addressing and resolving electrical issues promptly and professionally.
Apprentice Electrician
Zachry Industrial
01.2016 - 01.2019
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
- Checked and performed electrical wiring through conduits and holes in walls and floors.
- Implemented proper grounding techniques during installations, reducing potential risks associated with power surges or faults in the system.
- Developed expertise in troubleshooting common electrical issues, facilitating quicker solutions to resolve customer concerns.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Fabricated custom and replacement parts according to specifications, using hand tools.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Studied building schematics to determine location of wiring and equipment.
- Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
- Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may be hazardous.
- Managed business report generation, recordkeeping and supply ordering.
- Connected appropriate parts to deliver power to audio and visual equipment, signaling devices and heating or air conditioning systems.
Lumber Customer Service Associate/Warehouse Forklift Operator
Menards Inc. - Home Improvement
01.2014 - 01.2016
- Ensured accurate pricing and signage for lumber products in alignment with company policies and guidelines.
- Assisted customers with selecting appropriate lumber materials for their specific project needs, resulting in successful outcomes.
- Conducted regular safety checks on equipment and machinery, ensuring a safe working environment for both employees and customers.
- Developed strong relationships with local contractors, promoting repeat business and referrals within the community.
- Provided support during high-traffic periods by stepping in as needed in other departments or roles throughout the store.
- Utilized point of sale system efficiently during transactions, maintaining accurate records of sales data for analysis purposes.
- Participated in regular store meetings to discuss improvements in operational efficiency, contributing valuable insights from the perspective of a Lumber Customer Service Associate.
- Streamlined the inventory management process to maintain an organized and efficient lumber department.
- Maintained up-to-date knowledge of industry trends and innovations to provide expert advice to customers seeking guidance on their projects.
- Partnered with suppliers/vendors to ensure timely delivery of orders while maintaining optimal inventory levels to meet customer demands.
- Resolved customer complaints and issues, fostering a positive shopping experience and building customer loyalty.
- Implemented effective merchandising strategies to showcase featured lumber products, driving increased sales.
- Enhanced customer satisfaction by providing knowledgeable lumber product recommendations and solutions.
- Collaborated with team members to consistently meet and exceed sales targets within the lumber department.
- Provided thorough training to new associates on lumber products, increasing overall team knowledge and expertise.
- Improved overall store appearance through diligent maintenance efforts focused on cleanliness, organization, and presentation of merchandise.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated heavy machinery such as forklifts safely and effectively to move large quantities of lumber materials efficiently.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Princeton Community Highschool
Princeton, IN05-2013
Skills
- Hazard identification
- First aid training
- Pole setting
- Overhead distribution
- Hand tool proficiency
- Vehicle maintenance
- Climbing techniques
- Traffic control
- Transformer maintenance
- Power line installation
- Electrical troubleshooting
- Weather preparedness
- Underground distribution
- Crossarm assembly
- Conductor stringing
- Electrical systems
- Fall protection
- Grounding procedures
- Safety procedures
- Written and verbal communication
- Crew assistance
- Customer service
- Electrical diagrams
- Electrical testing
- Watt-hour meter installation
- Transformer removal
- Wire splicing
- Grounding techniques
- Load calculations
- Insulator installation
- Hand and power tools
- Bucket truck operation
- Chain hoist operation
- Equipment maintenance
- Electrical distribution systems
- Electrical power line installation
- Troubleshooting
- Blueprint analysis
- Emergency repairs
- Repair work
- Shortening and lengthening lines
- Equipment selection
- Safety meetings
- Lockout/Tagout
- System troubleshooting
- Company radio usage
- Installation point access
- Effective customer communication
- Voltage regulation
- Electrical power line maintenance
- Substation switching
- Safety management
- Power restoration
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Active listening
- Adaptability and flexibility
- Electrical safety
- Relationship building
- Decision-making
- Task prioritization
- Self motivation
- Interpersonal skills
- Professionalism
- Goal setting
- Quality control
- Continuous improvement
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of five staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- OSHA Electrical Transmission & Distribution Construction Safety & Health Certificate - Occupational Safety and Health Administration.
- Pole Climbing Certification – Issued by vocational schools or through specific utility company training programs.
- Advanced Technical Certificates in Power Systems – Technical Colleges or Vocational Schools.
- Bucket Truck Operation and Safety Certificate – Equipment Manufacturers or Third-Party Trainers.
- Hot Stick Training Certificate – Offered by Utilities or Specialized Training Centers.
- Electrical Hazard Awareness Program (EHAP) – Tree Care Industry Association.
- Commercial Driver's License (CDL) - Indiana Department of Motor Vehicles.
- Work Zone Traffic Control/Safety Training– State Departments of Transportation or equivalent bodies.
- Qualified Rigging and Signalperson Certifications – Nationwide Crane Training or similar accrediting bodies.
- OSHA 10-Hour Construction Safety Certification - Occupational Safety and Health Administration.
- Digger Derrick Operator Certification (DDO) - National Commission for the Certification of Crane Operators.
- Forklift Certification
- First Aid Certification
- OSHA Certified
- CPR/AED Certification
Timeline
Apprentice Lineman
Duke Energy
10.2022 - Current
Journeyman Electrician
Preformance Contractors
04.2021 - 10.2022
Apprentice Electrician
IBEW Local 16
01.2019 - 12.2020
Apprentice Electrician
Zachry Industrial
01.2016 - 01.2019
Lumber Customer Service Associate/Warehouse Forklift Operator
Menards Inc. - Home Improvement
01.2014 - 01.2016
High School Diploma -
Princeton Community Highschool
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