Austin Lickenbrock
Mascoutah
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, business knowledge and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Shift Manager
Walton's Ice Cream
05.2017 - 12.2023
- Directed, trained, and oversaw team members
- Handled spontaneous incidents such as customer complaints, expired product, technical issues, etc
- Executed financial transactions and influenced prices in order to make the most ROI while keeping a fair and competitive price point
- Shadowed owners to gain experience budgeting, ordering, marketing, and efficient cost maximization
- Surpassed expectations and was rewarded with wage increases and greater responsibility on four different accounts
- Excelled at customer satisfaction (4.8 star customer reviews) by providing quick, accurate, and friendly service
- Maintained high standards of food quality by preparing food and monitoring food safety which was voted 'Best Ice Cream in Greater St
- Louis'.
Education
Bachelor of Arts - Business Administration
Lindenwood University
St. Charles, MO05.2024
Skills
- Excel
- Strategy Development
- Critical Thinking
- Customer Service
- Highly Organized
- Quick Decision Making
- Training and Mentoring
- Handling Customer Complaints
- Process Improvements
- Effective communication
- Problem-solving abilities
- Task prioritization
Volunteer Experience
- Little Dribblers, Youth Basketball Coach, Freeburg, IL, 10/2019, 03/2020, Planned and executed practices and drills focusing on the fundamentals of basketball, Enforced discipline in games and practice, Promoted and developed positive relationships among teammates and with parents
- My Why Tour, USA Women’s Hockey, St. Charles, MO, 12/2021, Monitored entrance and dispersed merchandise, Managed crowd control with finesse
Timeline
Shift Manager
Walton's Ice Cream
05.2017 - 12.2023
Bachelor of Arts - Business Administration
Lindenwood University
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